Website Hollard Insurance
All right, all right – let’s cut to the formalities. Here's the deal. At Hollard, we get up in the morning to ensure people sleep better at night. Our job is to look after the stuff our customers love. In fact, 5 million people already trust us with their stuff. That's pretty big deal… read more to us. http://www.hollard.co.za Impressum The Hollard Insurance Co. Ltd (Reg No 1952/003004/06) is an Authorised Financial Services Provider. Hollard Life Assurance Co. Ltd (Reg No 1993/001405/06) is an Authorised Financial Services Provider. Hollard Investment Managers Pty Ltd (Reg No 1997/001696/07) is an Authorised Financial Services Provider. Specialties Funeral insurance, Life insurance, Hospital Cash Back Plan insurance, Motor Xtender vehicle warranty insurance, Pay As You Drive usage-based car insurance, Motor and Household insurance, and Parnership philosophy – Flexible approach 22 Oxford Road, Parktown, Johannesburg
Role Description:
The Sales Call Centre Supervisor plays a key role to lead , manage the sales call centre team, this includes coaching , training , tracking and evaluating the CC sales team performance to meet expected outcomes , the CC sales supervisor will manage all CC ops processes and ensure compliance with his/her team,The role is founded on the three pillars of effective team leadership: Manage, Develop, and Lead
Key Responsibilities:
Your duties and responsibilities as the Lumkani Sales Call Centre Supervisor will include:
Sales and Operations:
Lead Management: Drive sales from social media leads, rejoin leads from lapsed customers, and new customers with the fire device who have not signed up for fire cover, plan and coordinate all other lead generation channels while ensuring the desired conversion achievement from the team.
Management of the lead pipeline: ensure efficiency management of the sales leads pipeline and achieve the expected sales efficiencies through effective team leadership.
Sales Conversion: Convert applications to sales from current customers on the application stage.
Sales Performance: Consistent sales production performance is an integral part of this role. The CC sales team must meet or exceed all sales targets (minimum 60 applications a month and minimum 37 sales monthly).
Team Sales target setting and achievement : Communicate and lead set daily, weekly and monthly applications and sales target to the CC sales team and achieve set outcomes through effective team leadership.
Process Execution: Manage and execute all Operations, Marketing, and Sales work procedures. This includes achieving Lumkani sales, operations, and marketing goals.
Daily Management: Monitor productivity and drive KPIs on a daily basis in collaboration with line manager
Capacity & Reporting: Responsible for People/Capacity/Daily reporting management
Required Knowledge and Experience
2 years of relevant administrative experience
Industry exposure: Financial services/ Fintech
Computer literacy; MS Office/Google Workspace (Excel/Word); Numerically confident
Experience with CRM systems and planning tools (Trello/Asana)
Strong communication, time management, and problem-solving skills
Very good attention to detail
Ability to work under pressure and adapt to change
Team Leadership:
Supervision: Supervise, manage, and lead call centre sales team
Performance Management :Conduct weekly coaching session with individual CC sales team members
Quality Management: Plan and conduct teams daily and weekly calls quality assessments and take corrective action through couching, training
Team Development: Focus on attendance, sales numbers, and customer relationships within the team
Training and Upskilling:
Team and Agents Development :In coordination with the training department , analyse and assess training needs then upskill agents, such as training them on “rejection comebacks” using scripts and vernacular to re-engage clients and bring them back into the sales flow.
Process Ownership: Implement process development information, CC KPI tracker , Sales Scorecard and Sales daily calls assessments from Operations manager/ HOS, ensure its execution and escalate any deviations
New CC Sales Agent onboarding :Coordinate and resources with the Learning and development specialist and report any deviations to the HR Manager and Sales Management team.
Educational Requirements
Matric
Diploma or higher education in Sales /Business Management or any relevant Qualification.
Deadline:12th May,2026
go to method of application »
Apply via company website ( http://www.hollard.co.za ) or