Website Insurance Sector Education and Training Authority – INSETA
The Insurance Sector Education and Training Authority’s (INSETA) primary purpose is grow the pool and quality of critical and scarce skills within the insurance sector. These skills enhance the sector while supporting the transformation of the country. We have centered our strategies and goals … read moreto implement the mandates of the National Skills Development Plan 2030 (NSDP), Skills development Act (SDA), the skills development levies act (SDLA), the PFMA, the INSETA constitution, the Department of Higher Education (DHET) and other legislation that relates to the governance of Sector Education and Training Authorities (SETAs).
Infrastructure Management 20%
Design and deploy servers, storage systems, and virtualisation platforms.
Monitor system performance and capacity across all infrastructure layers.
Manage hardware and software asset lifecycle, including procurement support.
Ensure infrastructure uptime targets are consistently achieved.
Coordinate infrastructure change requests through the change management process.
Completed infrastructure deployment sign-off sheet;
Monthly Infrastructure Health & Capacity Report
Updated Asset Register (CMDB) maintained at all times; zero untracked assets at audit.
Uptime >= 99.5% per month; uptime summary included in Monthly Infrastructure Health Report.
All changes logged in the ITSM system
Network Administration 20%
Configure and manage firewalls, routers, switches, VPNs, and LAN/WAN environments.
Ensure network availability and performance across all INSETA sites and remote users.
Troubleshoot and resolve network incidents in line with SLA requirements.
Manage DNS, DHCP, IP addressing, and network segmentation (VLANs).
Plan and implement network infrastructure upgrades as required.
Network configurations documented and version-controlled;
Monthly Network Availability Reports.
Incident closure rate >= 95% within SLA targets;
Network topology diagram kept current; IP address management (IPAM) register updated quarterly.
Network upgrade completed on time and within budget; post-implementation test results documented.
Cloud & Virtualization 10%
Administer Microsoft Azure cloud environments and on-premises virtualisation (VMware/Hyper-V).
Support hybrid cloud workload migration and optimisation initiatives.
Manage cloud cost governance, resource tagging, and rightsizing.
Ensure cloud security posture aligns with INSETA’s ICT policies and ISO 27001.
Cloud environment configuration documented;
Cloud Migration Status Report
Monthly Cloud Cost & Optimisation
Cloud security posture score maintained at agreed baseline; findings reported in Quarterly Security Review
Security & Compliance 10%
Implement and enforce infrastructure security policies and patch management schedules.
Support internal and external IT audits
Coordinate vulnerability assessments and remediation tracking.
Manage IAM controls (Active Directory, Azure AD) aligned to least-privilege principles.
Liaise with SOC partner and Information Security on threat detection and incident response.
Monthly Patch Compliance Report;
Zero repeat audit findings related to infrastructure;
Quarterly Vulnerability Assessment Report;
Privileged access review completed bi-annually;
SOC Incident Escalation Log maintained;
Disaster Recovery& Business Continuity 10%
Develop, test, and maintain backup and disaster recovery procedures.
Ensure RTO and RPO targets are met and that documented recovery plans are kept current.
Conduct regular DR drills and report findings to the IT Manager.
Bi-annual DR Test Report; Monthly Backup Status Report.
Annual DR Drill Report confirming RTO/RPO compliance; deviations escalated with remediation plan
.System Monitoring &Support 10%
Use monitoring tools (e.g., Os-Ticket,) to track uptime, performance, and alerts.
Provide Tier 2/3 support for infrastructure-related incidents and service requests via the ITSM platform.
Monthly IT Support Report reflecting ticket volumes, resolution times, and SLA compliance rate >= 95%.
Documentation & Reporting
Maintain accurate records of infrastructure configurations, network diagrams, asset inventories, and change logs.
Produce regular reports on system health, capacity trends, and incident metrics for management review.
All documentation current and stored in the SharePoint repository; audited quarterly with zero gaps.
Monthly Infrastructure Health Report (uptime, capacity, incidents, patching)
100% of infrastructure changes logged in ITSM with appropriate approval; zero unauthorised changes at audit.
Collaboration & Projects
Collaborate with IT teams, vendors, and stakeholders to deliver infrastructure projects.
Participate in technology evaluations and recommend solutions.
Contribute to IT governance forums and steering committee as required.
Projects delivered on time and within budget; Project Closure Report produced for each infrastructure project.
Technology Evaluation Report with cost-benefit analysis submitted ahead of each procurement decision.
Attendance and input documented in meeting minutes; action items closed within agreed timeframes.
Liaison with INSETA staff , internal and external auditors and Service providers
ICT Assets
Ensure that all IT assets are tag and captured in the Asset register
Document all IT assets including hardware & Software
Provide IT hardware status & recommend IT assets for disposal.
Quarterly IT Asset Audit & Report
Disposal report
IT Asset inventory
IT Risk Management
Assist in the development of the Divisional l risk register.
Monitoring of IT risk within the technical environment
IT Risk Register
Risk reduction and monitoring report
Qualifications
Minimum Requirement:
Grade 12 (or equivalent) and:
NQF 7 Bachelor’s Degree in Information Technology (IT), Computer Science, or related field.
Preferred/Advantageous requirement:
CompTIA Network+/Security+, Microsoft MCSA/MCSE,
CCNA, or AWS/Azure certifications
Experience
Minimum Requirement:
A Minimum of 3–5 years in an IT infrastructure, Systems Administration or Network Administration role.
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