Website Office of the Pension Funds Adjudicator
The office of the Pension Funds Adjudicator is a statutory body established in terms of section 30B of the Pension Funds Act, 24 of 1956. Section 30B entrusts the responsibility of carrying out the mandate on the Pension Funds Adjudicator and the Deputy Adjudicator/s. The Adjudicator and/or the depu… read morety Adjudicators are appointed by the minister of Finance in consultation with the Financial Services Board.
Responsibilities:
Assess jurisdiction of OPFA to investigate a complaint.
Conduct proper investigation of complaints in accordance with legal principles and prepare file for adjudication.
Ensure that the parties to a complaint are properly identified and cited in correspondence.
Send out properly drafted correspondence.
Request relevant information from the identified parties to a complaint for purposes of investigation.
Assess submissions from the parties to a complaint and recommend further action to the Team Leader.
Implements instructions received from the Team Leader.
Bring extraordinary requests from parties to the attention of the Team Leader for guidance as soon as is received.
Engage with parties to a complaint in relation to the administrative aspects of the file/investigation.
Draft settlement and out of jurisdiction letters for approval by the Team Leader.
Follow up on undertakings to respond.
Maintain a proper record of all complaints allocated including a record of all correspondence relating to a complaint, proof of service, telephone calls, emails, etc.
Ensure all information is captured and processed on the OPFA case management system.
Submit weekly and monthly statistics to the Team Leader.
Requirements
LLB degree
Certificate in Pension Funds law (Added advantage).
Three years’ experience in administrative function or twelve months in an ombud office.
Previous work experience in the financial sector (Added advantage).
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