Newmark Hotels
Job Advert Summary
Your role is to serve as our guests’ first point of contact on arrival and manage all aspects of their accommodation. Responsibilities include checking in late arrivals and processing early departures, responding to guest requests, and managing reservations registering guests, managing reservations and providing information about rooms, amenities, rates, inclusions, exclusions, activities available, mealtimes, do and don’ts, emergency contacts and general information about the Area. You need to have a passion for customer service. Ultimately, you will help create a pleasant and memorable experience for our guests.
Minimum Requirements
Experience: 1–3 years in hotel reservations or front office management, with previous experience.
Grade 12 (Matric) or equivalent
Technical Knowledge: Proficiency in Property Management Systems (PMS) like Opera Cloud and channel management tools like FreshDesk. Strong command of Microsoft Office Suite
Communication: Strong interpersonal skills for client negotiation and team management.
Exceptional attention to detail and organizational skills.
Ability to work under pressure, prioritize tasks, and handle multiple requests
Customer-focused mindset with a proactive approach to service
Duties and Responsibilities
Perform all Late check-in and early check-out tasks
Responsible for the “End of Day” process in the hotel program and printing all financial reports related to accounting.
Manage online and phone reservations in coordination with central reservations
Inform customers about payment methods and verify their credit card details and collect payments as stipulated in your check in and check out SOP’s
Collect all relevant guest information; Passport / ID copy, payment details, nationality, country of residence, phone number and email address of guest
Checks for any outstanding financial issues (e.g., uncharged items or necessary corrections)
Assign rooms to guests, this is usually done in the mornings before the HOD and staff meeting
Act as the customer relations liaison by attending to guest complaints and passing on any information to the respective HODs within a timely manor
Liaise with our housekeeping staff to ensure all rooms are clean, tidy and fully furnished to accommodate guests’ needs and or extra requests
Confirm group reservations and arrange personalized services for VIP customers
Upsell additional facilities and services
Maintain updated records of bookings and payments
Organize transport services for guests at their request
Assist the night auditor with the night audit preparation
Check reviews and add to your morning briefing documents for the AM shift
Attend to after-hours guest requests
Work with security in securing the building
CORE COMPETENCIES
Clear communication skills – both written & verbal
Presentable, well-spoken & professional individual
Fluent in English, both oral and written.
Good understanding of Maths
Good Knowledge of the Reserves’ Software(OPERA)
Customer service orientated
Excellent communication and organizational skills
Ability to deal with guests
Excellent time management skills
Ability to take initiatives
Good decision-making abilities
Good use of MS software such as Excel and Word
Deadline:25th May,2026
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