Website Qatar Airways
Qatar Airways is proud to be one of the youngest global airlines to serve all six continents, and thanks to our customers’ response to our offerings, we are also the fastest-growing airline in the world. We connect more than 150 destinations on the map every day, with a fleet of the latest-generat… read moreion aircraft, and an unrivalled level of service from our home and hub, the state-of-the-art Hamad International Airport in Doha, the State of Qatar. Travel today involves a mix of short, medium and long-haul segments, with more people travelling than ever before. With the breadth of network coverage today, virtually no destination is unreachable. This is why the commitment to service is paramount; as our guests are travelling farther and more frequently than ever before, the experience on board is an important part of the journey itself. Since our launch in 1997, Qatar Airways has earned many awards and accolades, becoming one of an elite group of airlines worldwide to have earned a 5-star rating by Skytrax. Voted Airline of the Year by Skytrax in 2011, 2012 and most recently in 2015, Qatar Airways has won the confidence of the travelling public. We have accomplished these goals by focusing on the details – how we run the business, and how you experience our airline. My goal is to make Qatar Airways your airline of choice, offering the flights you want to the destinations you need. That drives this team of more than 40,000 professionals every day, and will continue to motivate us to make Qatar Airways your only airline. On behalf of everyone at Qatar Airways, we look forward to welcoming you on board. Shop no: 5, The Icon Building Corner of Lower Long & Hans Strijdom Street Cape Town, South Africa
Description
We are currently recruiting for a Senior Airport Services Agent in Durban, South Africa.
The successful applicant will be responsible for providing quality service to passengers in respect to check-in, boarding, special services, lounges, and baggage services as per QR’s commercial and safety standards and procedures ensuring passengers and their baggage are handled in a consistent manner.
Your specific responsibilities include:
Constant liaison with Check-in, transfer desk, and other related areas for the smooth acceptance of passenger.
Liaises with check-in, transfer desk, and support Airport Services Supervisor in all areas.
Escort and direct Arriving/departing passengers to the respective areas such as hotel desk, visa counter, transfer desk, premium lounges and boarding gates etc.
Assist duty officer to handle company material and records.
Liaison with GHA for quick processing of hotel and transfer passengers.
Work with GHA and ensure smooth passenger handling.
Assist passengers in regards to entry requirements, visas, residence permits etc.
Ensure passengers are assisted smoothly through airport facilities.
Performs other related duties, as assigned, for the purposes of ensuring the efficient and effective
Qualification
Qualifications
The successful candidate will have the following qualifications and skills:
Job related experience in customer service and at least 1 of year experience in Airport Operations of a leading airline.
High energy and positive attitude are necessary to perform well in this very high pressured and demanding environment.
DCS experience and knowledge of ticketing is an advantage for this job
Ability to work shifts is essential
Very good knowledge of Amadeus is strongly preferred.
You must have the current right to live and work in the South Africa.
Apply via company website ( http://www.qatarairways.com ) or
careers.qatarairways.com