Website MultiChoice
MultiChoice South Africa's activities involve the operation of Pay-Television and internet subscriber platforms. The MultiChoice South Africa group includes the digital satellite Pay-Television business ("DStv"), which has been in operation since 1995. Other businesses in the group are; M-… read moreNet (delivers thematic channels and exclusive content to DStv subscribers) and SuperSport (provides comprehensive coverage of local and global sport). DStv Media Sales (commercial airtime sales and on-air sponsorship), DStv Mobile (mobile television content and services), MWEB (internet service provider), DStv Online (delivering entertainment content and services from the MultiChoice family to customers via breakthrough technologies), Commerce Zone (e-procurement solutions) and Smart Village (gated community services) also form part of the group. MultiChoice's involvement in South Africa goes beyond it's core business. Through its corporate social investment, the company actively participates in social transformation and, through technology, enables individuals and communities to help themselves. 144 Bram Fischer Drive, Randburg, South Africa
Key Performance Objectives
Tasks
Owned Store Sales Performance
Own sales targets and performance
Drive conversion, upselling, and cross-selling within the store
Monitor daily, weekly, and monthly sales performance and implement corrective actions
Ensure store teams are proactively selling, not just servicing customers
Identify opportunities to increase footfall and conversion
Customer Experience & Service Operations
Oversee servicing functions (technical queries, payments, account support, etc.)
Ensure fast turnaround times and high first-time resolution rates
Implement and monitor customer service standards and processes
Manage customer escalations within the store
Balance service delivery with commercial focus
Trade Activations & Field Sales Execution
Plan and execute in-trade activations to drive sales and customer acquisition
Deploy store teams into the field for activations (malls, taxi ranks, events, etc.)
Coordinate and manage activation agencies and installer partners
Ensure activations are well-branded, commercially effective, and ROI-driven
Track and optimise performance of all activation activities
Store Operations & Retail Excellence
Oversee daily store operations, processes, and controls
Ensure compliance with operational, financial, and brand standards
Manage store opening, closing, and audit requirements
Drive consistency in store layout, merchandising, and branding
Identify and resolve operational inefficiencies
Stock Management & Availability
Monitor stock levels
Prevent stock-outs and overstock situations
Coordinate with supply chain for replenishment
Ensure accurate stock management and controls within the store
Manage stock losses and shrinkage
Team Leadership & Sales Capability
Lead, coach, and manage store managers and consultants
Drive a strong sales and performance culture within the store
Train teams on product knowledge, selling skills, and customer engagement
Set clear targets and performance expectations
Manage staffing, scheduling, and workforce planning
Reporting, Insights & Continuous Improvement
Track and report on store and activation performance
Analyse sales, footfall, and conversion trends
Identify improvement opportunities and implement action plans
Provide insights to regional leadership to inform strategy
People Management
Lead, coach, and mentor team members to build capability, and drive performance
Plan workforce requirements, support recruitment, onboarding, and resourcing in partnership with Human Resources.
Identify development needs and related training and capability-building initiatives.
Set clear performance expectations, provide ongoing feedback and recognition, and address underperformance through formal processes.
Manage grievances and disciplinary issues, in line with company policies.
Field Team Leadership (if applicable)
Provide day-to-day direction and performance leadership to outsourced field resources
Monitor productivity, attendance, and execution standards
Coach and support field teams to improve sales effectiveness
Manage performance issues through vendor engagement and escalation
Ensure outsourced teams represent the brand professionally and consistently
Qualifications
Bachelor’s degree in Business, Retail Management, Sales, or a related field
Postgraduate degree would be advantageous
Experience
5-8 years’ relevant experience in retail operations, store management, and/ or field sales, with direct accountability for store-level performance
Proven experience managing a retail location
Strong track record in driving sales and operational performance
Experience in activations, field sales, or below-the-line marketing
Experience managing agencies or third-party partners is advantageous
Apply via company website ( http://www.multichoice.co.za ) or
careers.multichoice.com