Website South African Board for Sheriffs
We will provide professional and credible service to all our clients and other stakeholders. We will develop skilled, knowledgeable and motivated staff. We will develop a unified and committed Board with focused leadership. We will conduct all activities and execute our mandate in a manner that i… read mores accountable to the public and to government. We will enhance the image and goodwill of the Sheriffs profession.
KEY PERFORMANCE AREAS
Receive complaints and inquiries via email, telephone, and in person, and resolve complaint inquiries in a fair and timely manner
Assist members of the public with lodging complaints
Categorise and allocate complaints to relevant Complaints Administrators
Acknowledge receipt of complaints and inquiries
Assist with tracking the progress and maintenance of complaints schedules
Assist with providing updates to complainants on the status of their complaints when required
Liaise with internal departments to obtain information and supporting documentation when required
Escalate complex, sensitive, or high-risk complaints to the Complaints Officer
Assist the Complaints Officer with administration, documentation, case files, and reporting
Ensure compliance with internal procedures, policies, and service standards
Maintain confidentiality and proper handling of sensitive information
Collaborate with teams to resolve complex issues
QUALIFICATIONS & EXPERIENCE
A relevant Legal Degree (LLB) or equivalent
1-2 years’ experience in complaints handling
Empathetic and patient approach
Apply via company website ( N / A ) or
key.com