Website Leroy Merlin
Leroy Merlin is a major player in the global DIY market. As the founding company of GROUPE ADEO, Leroy Merlin offers products and solutions for DIY, decoration, construction and gardening. Leroy Merlin is present in 12 countries, with 100 000 co-workers and 400 stores. In 2015 we achieved turnove… read morer of more than €15 billion. At Leroy Merlin, we believe that people are the central resource of any business. This commitment has allowed us to be regularly reward by the “Great Place to Work” Institute in different countries. Leroy Merlin as part of GROUPE ADEO is built upon 7 common values: honesty, generosity, mutual respect, closeness, simplicity, consistency and a sense of performance. Team work, initiative and entrepreneurship, as well as passion for people and products, are deeply rooted in our culture.
Purpose of the role
To provide strategic management of people and resources in the department, to ensure excellent customer service and sustainable growth.
Main responsibilities
Lead and support a team of department managers
Develop the team to meet strategic business objectives
Manage full operations of the department
Manage daily sales and customer relations
Identify business growth opportunities (new markets, new products and new services)
As a member of the management committee, co-create and decide on the strategy to implement
Participate in cross-disciplinary projects with fellow colleagues
Design the most cost-effective delivery channels for your department
Develop appropriate risk management strategies
Introduce efficiency, improvement measures for an optimal return and stakeholder value
Develop customer service improvement strategies
Get involved in drafting and changing policy to align with changing market conditions
Requirements
Relevant business degree
Previous retail experience at a senior management level
Proven track record in the Retail industry.
Ability to work long hours and weekends
Ability to work as Duty Manager when required, e.g. open and close store
Excellent interpersonal relations
A team builder and a team player
Excellent customer service
Self-confident, hardworking and lives by example
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