Mr Price Group
Job Description
We’re looking for a Systems Support team member in our technology team.
You’d be providing first level support for our Finance Business Applications by investigating errors encountered in the application and the database.
Responsibilities
Incident Management
Ensure the timeous and effective response to first line support queries & problems to resolve issues arising from the use of applications and escalate queries where the issue cannot be resolved.
Analyse trends in incidences reported & resolved to provide insights to developers and IT teams on areas of concern or repeated problems within applications or systems
Document the process applied and resolution used to resolve incidences to maintain a library of knowledge to be shared with support & IT teams
Ensure incidents are resolved as per SLA agreement
Risk Management
Ensure Access and Master data to all applications are managed accurately
Proactively review all environments to ensure the mitigation of risks
Address risks identified by internal and external audit .
Ensuring compliance with best practice and standards
Customer and Stakeholder Management
Build a sustainable working relationship with customers to ensure good customer service
Work with both internal and external teams to drive root cause resolution of incidents logged
Application Environment Monitoring
Daily monitoring of our Application Environment and Integrations between applications
Weekly/Monthly/Quarterly/Half Year/Annual Systems Tasks monitored and actioned
Qualifications
Relevant IT Diploma or Degree
1+ Year experience in a finance support environment with strong skills in
Financial systems (Microsoft Dynamics 365 preferred)
SQL & Data Analysis
Microsoft Excel
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