Website Huntswood
We are Huntswood. The people who put partnership first. A trusted team with the insight, expertise, and pace to create better outcomes for our clients, their customers, and the communities they are a part of. We deliver resourcing, outsourcing and advisory services from complaints to customer ser… read morevice, remediation to resilience – bringing together the people, processes and knowledge businesses need to succeed. Our ambition is to make a positive difference. It is what Huntswood has done since we opened our doors 25 years ago, and it is what every single one of us strives for today. We ensure the right people are in the right place at the right time – whether it is our dedicated team of Associates or our Board. Our outstanding track record of delivery, depth of our expertise and flexibility of our approach means we stand with our clients without question – working on their terms to share our insight whenever and wherever they need it. Standing with our clients as the landscape evolves and new challenges arise. Advising in times of change – offering ultimate flexibility to help clients create value and meet demand with confidence. We are Huntswood. Your trusted partner for better outcomes.
Job Responsibilities :
Managing Performance and achievement of team KPIs
Leave/ Absence management ensuring required resourcing is available as per SLA.
Disciplinary & HR related matters are attended to as they arise in line with company policy and protocols.
Maintains team Motivation.
Rewards & Incentives are planned and implemented on an ongoing basis.
Ensure that the employee experience is consistent with the HW culture
Ongoing coaching provided to the advisors.
Regular call listening
Team professional development is considered and the necessary conversations (CPD, Succession , Career pathing etc.)
On going knowledge sharing activities to keep the team updated
Monthly 1-1s with team members
Identify and nurture top talent within the team.
Identify skills / knowledge gaps and independently address or escalate for assistance
All necessary reports are completed in line with department schedule / client requirements (daily, weekly, monthly)
Drive change initiatives ensure it as the desired outcome within your team
Job Requirements
National Senior Certificate-Grade 12
Minimum 2 years experience as a Team Leader managing UK Clients
1 year managing FSP/insurance Campaign is imperative
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