Website Club Med
As the pioneer of all-inclusive resorts, the value of a Club Med vacation is unparalleled. With all-day gourmet dining, premium beverages, and world-class sports and activities, guests of all ages will discover an incredible vacation in the world's most breathtaking locations. For those traveling w… read moreith kids, the programs available are innovative and fun. With the Mini Club and Baby Club, Club Med offers the best in kid and baby-friendly vacations. Come visit us soon! Offices 212 – 214 2nd Floor, Design Quarter Cnr William Nicol and Leslie Ave Fourways
Job overview:
As a Travel Experience Designer, you will be responsible for:
assisting agents to make their own bookings on the Travel Agent website, as well as book.
contributing with your expertise to achieve sales objectives and customer satisfaction.
You will report to the Call Center Sales Team Leader and will be part of the Call center Sales team.
This position is based in Gauteng, but you will work for the UK market – shifts are organized accordingly.
Shifts are as follow:
Winter shift: 10am to 7pm / 11am to 8pm (April – October)
Summer shift: 11am to 8pm / 12pm to 9pm (November – March)
Saturdays:
Winter shift: 10am to 6pm (April – October)
Summer shift: 11am to 7pm (November – March)
The TED will work every alternate Saturday.
When you work on a Saturday, you will receive a day off in the week.
Main missions:
Be a key player in customer consideration
Welcome your client on the phone with a premium posture.
Create a personalized and lasting relationship with clients, proactively accompanying them throughout the sales process.
Ensure the follow-up and the satisfaction of Clients.
Create a customized travel experience
Collect / understand expectations and motivations of Clients.
Make recommendations to create a tailor-made trip.
Enhance destinations, products and the Club Med experience.
Develop business activity
Develop your turnover by recruiting and retaining Clients as well as selling additional services.
Identify business opportunities of Clients (M & E, Partnership, Sponsorship, Influencer, Recommendation)
Update and follow the commercial data (customer file, data catching, complaint tracking)
Skills and competencies we’re looking for:
Education level
You have a bachelor’s degree or equivalent.
Experience
Good knowledge of travel and the tourism industry
Experience in a similar position and sector is mandatory.
Mastery of sales technics and negotiation skills
Knowledge of ski travel is a plus.
Knowledge of Amadeus is also a plus.
Languages
You speak and write fluently in English (mandatory).
Apply via company website ( https://www.clubmed.co.za/ ) or
www.clubmedjobs.com