Website Phakisa Group
The Phakisa Group is a dynamic and values-driven company. We pride ourselves as being a reliable and agile strategic business partner. Our experienced team is strategically focussed on support services across all major sectors. Phakisa subscribes to a culture of openness, fairness and social uplift… read morement. Our corporate employees pursue a culture of high performance and delivering and exceeding client expectations.
Purpose of the Position
To provide effective administrative and customer support services by managing office administration, customer communication, invoicing, supplier coordination, and general operational support to ensure the smooth running of daily business activities.
Key Responsibilities
Perform general office administration duties
Maintain accurate filing systems and organized records
Create, process, and manage invoices
Assist walk-in customers at the factory shop professionally and efficiently
Handle customer queries, complaints, and order-related communication
Order raw materials and liaise with suppliers regarding deliveries and stock requirements
Support logistics coordination and operational administration when required
Ensure all documentation is accurate and updated
Maintain a professional and customer-focused approach at all times
Minimum Requirements
Grade 12
Previous administrative experience preferred
Strong organizational and time-management skills
Good verbal and written communication skills
Confident in dealing with customers and suppliers
Attention to detail and high level of accuracy
Reliable, proactive, and able to work independently
Computer literacy (MS Office experience advantageous)
Own reliable transport is essential
Key Competencies
Administrative and organizational skills
Customer service orientation
Communication and interpersonal skills
Problem-solving ability
Ability to multitask and work under pressure
Professionalism and accountability
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