Website Rola Motor Group
Automotive Retailer – New, Pre-owned vehicle Sales, Parts, Accessories and Servicing of major brands since 1963 across the Western Cape and South-Africa.
Job Advert Summary
We are currently seeking an experienced Aftersales Manager to join our team at Ford Caledon. As the Aftersales Manager, you will be responsible for managing and coordinating the day-to-day operations of our busy workshop and parts department. Furthermore you will be responsible for ensuring that the workshop is operating efficiently and effectively, and that our customers receive the highest level of service.
Minimum Requirements
At least 3 years experience in a similar role within the automotive industry (Ford experience advantageous)
Strong leadership and people management skills
Good communication and interpersonal skills
Excellent problem-solving and decision-making skills
Good organisational and time management skills
Knowledge of health and safety regulations
Knowledge of automotive systems and technology
A commitment to delivering excellent customer service
Ability to work well under pressure
Valid drivers licence
Clear criminal record
Duties and Responsibilities
Managing and coordinating the day-to-day operations of the workshop & parts department
Leading and managing a team of technicians
Ensuring the quality of work produced in the workshop meets the company’s standards
Ensuring that all work carried out in the workshop is done safely and in accordance with health and safety regulations
Managing and controlling workshop costs to ensure profitability
Liaising with the parts department to ensure timely delivery of parts
Maintaining accurate records of work carried out in the workshop
Ensuring that customer satisfaction is maintained at all times
Managing customer complaints and resolving issues to the customer’s satisfaction
Conducting regular team meetings to review performance and implement improvements
Identifying training needs and providing training to team members as required
Deadline:1st May,2026
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