Website BDO South Africa
BDO helps a diverse range of clients with different needs. This is especially true of our Advisory Practice, which provides transaction, risk, wealth advisory, company secretarial, and HR services to clients navigating a range of challenges, changes, and opportunities. Our professionals are from a … read morevariety of multidisciplinary backgrounds, allowing us to deliver insightful, innovative solutions – no matter the challenge, no matter the need.
Primary Purpose of the Job
The Application Specialist is responsible for the administration, support, and continuous improvement of enterprise business applications, with a primary focus on focus on Microsoft SharePoint and related Microsoft 365 services. The role acts as a bridge between business users and technical teams, ensuring applications are stable, secure, and aligned with business requirements.
Main Duties and Responsibilities
Application Support & Operations
Provide 2nd and 3rd line support for business applications, including SharePoint Online.
Troubleshoot incidents, perform root‑cause analysis, and resolve application issues.
Monitor application performance and availability.
Manage application upgrades, patches, and enhancements
Maintain application documentation, support procedures, and configuration records.
SharePoint & D365
Administer and support SharePoint Online, including:
Site collections and site provisioning
Permissions, security groups and access controls
Document libraries, metadata, content types, and workflows
Design and maintain SharePoint sites for:
Document Management
Team Collaboration
Business Process enablement
Support integration with:
Microsoft Teams
OneDrive
Power Automate
Power Apps.
Ensure adherence to governance, data retention, compliance and information architecture standards.
Business Engagement and Change Enablement
Engage business stakeholders to gather and document application requirements.
Translate business needs into application solutions or enhancements.
Assist with user acceptance testing (UAT) and deployment activities.
Provide user training, guidance, and application documentation.
Participate in application‑related projects, including implementations and migrations.
Support change management and release activities.
Identify opportunities to improve application performance, usability, and automation
Collaborate with developers and technical teams on custom or in-house solutions.
Requirements
Qualifications
Grade 12
Diploma or Degree in Information Technology, Computer Science, or related field
Microsoft certifications (SharePoint, D365, Power Platform) are advantageous
Work Experience
Minimum 3- 5 years’ relevant experience
Knowledge
Exposure to AI-enabled features, AI agents, or AI model integrations – Desirable
Applied knowledge of the Power Platform, including:
Power Automate workflows (approvals, notifications, data synchronisation)
Power Apps custom SharePoint forms and canvas apps
Connector usage, triggers, actions, and platform limitations
Environment management and security considerations
Application support and troubleshooting capabilities:
Incident diagnosis and resolution
Root cause analysis and configuration-level troubleshooting
Log analysis and error interpretation
Change, release, and deployment support
Understanding of application dependencies and integration points
Data and integration knowledge:
SharePoint lists and libraries as structured data sources
Working knowledge of SQL databases (read-only / integration level)
Conceptual understanding of APIs and system connectors
Awareness of how SharePoint data is consumed by reporting tools such as Power BI
Tools and Platforms:
SharePoint Admin Centre
Microsoft 365 Admin Centre
Power BI integration with SharePoint data sources
Dynamics 365 CRM platforms
Low-code / no-code enterprise solutions
Technical Competencies
Microsoft 365 ecosystem knowledge:
SharePoint, Teams, OneDrive, Power Automate, Power Apps
Application support experience in an enterprise environment
Understanding of:
User access management and security
Application lifecycle management
Understanding of SQL and data integration concepts
Experience in a regulated or corporate environment
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