Website One&Only Resorts
At home in the world’s most inspiring locations, hand-picked for exceptional beauty and unique cultural charm, One&Only Resorts and Private Homes are havens of outstanding style and service that place you in the heart of every fascinating environment. With incredible tailored experiences across be… read moreach, nature, and urban locations, and spectacular spaces to simply ‘be’; unforgettable moments begin at One&Only
Job Summary
As the Assistant Learning & Development Manager, you will support the design, coordination, and delivery of training initiatives that uphold and enhance our ultra-luxury service standards. Working closely with the Learning & Development Manager and department leaders, you will play a key role in ensuring colleagues at all levels are equipped to deliver personalized, high-level service aligned with Kerzner and One&Only brand values.
This role is highly operational, focusing on the seamless execution of learning programs, supporting colleague development journeys, and fostering a culture of continuous learning across the resort. The position and relevant team members will be based out of HR offices to ensure daily connection and communication.
Responsibilities:
Learning Delivery & Facilitation
Support the design and deliver engaging training sessions aligned with ultra-luxury hospitality standards, including guest engagement, emotional intelligence, service etiquette, and cultural awareness.
Facilitate selected training sessions across departments, ensuring consistency in delivery and experience.
Assist in onboarding new colleagues through structured orientation programs that immerse them in the brand and service culture.
Learning Coordination & Administration
Coordinate all training logistics including scheduling, venue setup, materials, attendance tracking, and communication.
Maintain accurate training records and ensure compliance with all mandatory training requirements.
Support the administration and upkeep of the Learning Management System (LMS), including uploading content, tracking completion, and reporting.
Stakeholder Support & Business Partnering
Work closely with department heads to understand operational training needs and support the rollout of relevant learning initiatives.
Assist in the execution of departmental training plans to ensure alignment with business goals.
Provide on-the-ground support to leaders in reinforcing training through coaching and follow-up.
Learning Programs & Initiatives
Support the rollout and facilitation of Kerzner core training programs and brand-specific learning initiatives.
Assist in the coordination of leadership development, high-potential programs, and colleague development journeys.
Contribute to the delivery and tracking of internal training programs and learning campaigns.
Trainer & Talent Support
Support the development and engagement of departmental trainers by assisting with training, tracking, and communication.
Assist in coordinating initiatives such as internships, graduate programs, and other development pipelines.
Help identify and nurture talent through observation and feedback, in collaboration with the L&D Manager.
Evaluation & Continuous Improvement
Assist in evaluating training effectiveness through feedback, participation data, and basic reporting.
Support the continuous improvement of training programs by gathering insights and suggesting enhancements.
Stay informed of learning trends and tools to support innovation in training delivery.
Culture & Engagement
Promote a strong learning culture through effective communication, visibility, and engagement initiatives.
Support internal communication related to learning programs, including newsletters, updates, and campaigns.
Assist in creating a positive and engaging training environment that reflects the brand’s standards.
Required Qualifications:
1–3 years’ experience in hospitality operations or learning & development.
Exposure to luxury or ultra-luxury hospitality environments preferred.
Basic experience in training facilitation or coordination is advantageous.
Strong organisational and administrative skills with attention to detail.
Confident communication and interpersonal skills with the ability to engage diverse audiences.
Proficiency in Microsoft Office and familiarity with Learning Management Systems is beneficial.
Passion for people development and creating exceptional learning experiences.
Key Competencies:
Strong attention to detail and execution excellence
Collaborative and supportive mindset
Effective communication and facilitation skills
High level of professionalism and adaptability
Passion for learning, growth, and service excellence
Apply via company website ( N / A ) or
jobs.kerzner.com
To apply for this job please visit jobs.kerzner.com.