Website SafetySA
We are a market leading provider of Testing, Inspection, Certification (TIC) and Training solutions to Africa and the Middle East, focused on food safety and workplace safety. Safety SA has its roots in the 2018 acquisition of the NOSA group by the Carlyle sub-Saharan Africa fund. At that time, … read morethe group was primarily focused on providing occupational health and safety solutions to its customers. Today, the group offers a comprehensive suite of TIC and Training safety solutions across food, water, and occupational health.
Responsibilities:
Customer Service & Support
Provide professional support to customers regarding microbiology, chemistry, and diagnostic testing services
Handle customer queries, requests, and complaints efficiently and professionally
Ensure all enquiries are responded to accurately and within agreed timeframes
Deliver a high standard of customer service at all times
Client & Stakeholder Engagement
Build and maintain strong relationships with clients, suppliers, and internal teams
Proactively follow up with clients to identify service needs and opportunities
Support internal stakeholders, including the sales team, with queries and information
Sales & Administrative Support
Prepare and send quotations to clients
Capture, update, and maintain accurate customer information on the CRM system
Assist with lead follow-ups and service-related communication
Operational Coordination
Work closely with microbiology, chemistry, and diagnostic teams to stay informed on services and updates
Ensure alignment between client requirements and internal service delivery
Support coordination of requests between departments
Front Office & General Support
Manage reception duties and professionally welcome clients
Handle general administrative tasks and ad hoc duties as required
Requirements
Qualifications:
Matric (Grade 12)
Qualification or basic training in Microbiology, Chemistry, Biotechnology, or Food Technology – advantageous
Experience:
1–2 years’ experience in:
Contact Centre / customer service environment
Sales administration or client support role
Experience in a laboratory, food safety, or testing environment – advantageous
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