Ovations Technologies
Purpose:
To contribute to business success by delivering both proactive and reactive, end-to-end (cradle-to-grave) support for automation solutions. The role ensures the sustained operation and performance of automation initiatives in alignment with the agreed business case and the broader enterprise automation strategy.
Key Responsibilities:
Provide ongoing support and maintenance of deployed automation solutions to ensure stability and business continuity.
Monitor automation processes, identify issues, and implement corrective measures to minimize downtime.
Engage with business stakeholders to ensure solutions continue to meet business requirements and deliver expected value.
Drive proactive improvements and optimizations to enhance efficiency and performance.
Ensure adherence to the enterprise automation strategy, standards, and governance frameworks.
Collaborate with development and project teams to ensure smooth handover of solutions into production and sustainable long-term operations.
Skills & Experience:
Proven experience in automation solution support and maintenance.
Strong problem-solving and analytical skills.
Experience with automation platforms (e.g., UiPath, Automation Anywhere, or similar).
Ability to engage with stakeholders at different levels of the business.
Knowledge of enterprise IT environments and support processes.
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