FNB South Africa
Job Description
To analyse, document, and maintain business requirements for products, processes, procedures, and systems. This includes gathering and verifying requirements with stakeholders and translating them into comprehensive requirement packages to guide application development.
The job supports defining business needs for new or enhanced products, services, and optimised processes, ensuring alignment with strategic objectives and enabling effective, value-driven solutions.
Are you someone who has experience in:
To review, evaluate and analyse user needs to document system requirements and create system specifications that drive system development and implementation of overall business objectives
Using business analysis tools and techniques
Participating in all phases of the system development life cycle
A digital banking environment
Requirements gathering and stakeholder management
Engaging in new-to-build projects and enhancements
Document and project management tools effectively (JIRA, Confluence)
Out-of-the box thinking for creative problem solving and analysis
Dynamic and collaborative approaches to develop value-adding solutions
Key Responsibilities:
Assess, analyse and optimise end-to end business processes to improve business efficiencies, customer/employee experience and remove inefficient processes to meet new requirements.
Facilitate and coordinate the end-to-end implementation of prioritised and approved projects.
Analyse business processes and workflows to identify improvement or automation opportunities and facilitate implementation.
Develop, encourage and nurture collaborative relationships within business and/or across the FRG.
Assess own performance through seeking timely and clear feedback and request training where appropriate.
Develop new insights into situations and apply innovative solutions to make organisational improvements.
Ensure compliance to legislative and audit requirements and adherence to relevant processes.
Compile reports that track progress and guide business to make informed decisions relating to building technical equipment.
Focus on providing optimal services and improving service delivery processes to meet or exceed customer expectations.
Build working relationships across teams and functional lines to enhance work delivery, collaboration and innovation.
You will have access to:
Opportunities to network and collaborate.
Challenging Work.
Opportunities to innovate.
You’ll be an ideal candidate if you:
Diploma/degree in IT or related field of study
3+ years related experience
End Date: February 11, 2026
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