Business Operations Manager

About The Role As our Business Operations Manager, you will play a critical, cross-functional role bridging facilities management, daily business operations, and financial administration. This is a dual-reporting role where you will align closely across Facilities, Finance, and HR (Wellness) to keep our scaling organisation running smoothly, securely, and efficiently.
You will take full ownership of our day-to-day operations and facilities management for our Cape Town city centre office.
This role encompasses everything from managing spatial environments, procurement, and supplier relationships to coordinating company insurance policies, maintaining rigorous asset registers, managing the COIDA compensation workplace fund, and driving strict budget compliance.
To be successful in this role, you must be a proactive, meticulous, and energetic individual who thrives in a multi-faceted operational position. You are a natural problem-solver who can work independently with little or no supervision, balancing hands-on campus management with high-level administrative, financial, and compliance responsibilities.

Responsibilities

Day-to-Day Operations & Campus Management
Ensure the efficient, safe, and effective day-to-day operations of our campus facilities
Coordinate maintenance, repairs, physical improvements, and office cleaning services to ensure a pristine, productive workspace
Manage office supplies, consumables, and snacks in line with predetermined operational budgets
Manage access control systems and parking allocations to safeguard our premises, employees, and visitors
Handle front-of-house duties, guest hosting, room bookings, and student query direction

Financial & Compliance Administration

Budget Oversight: Manage, track, and work strictly within assigned facilities and operational budgets, identifying cost-saving efficiencies
Asset Register Management: Build, maintain, and audit a comprehensive company asset register, overseeing equipment and furniture tracking across locations
Insurance Coordination: Act as the operational point of contact for company insurance policies, managing renewals, updates, and asset coverage claims
COIDA Management: Take full ownership of managing and administering the COIDA (Compensation for Occupational Injuries and Diseases Act) workplace fund, ensuring up-to-date compliance and accurate reporting
Health & Safety (H&S): Manage statutory compliance, enforce workplace safety policies, and serve as the primary champion for health and safety regulations
Vendor Management: Onboarding new vendors, ensuring all required documents are received and contracts are signed. Updating and maintaining the data periodically
Petty Cash and Credit Cards: Managing the spend on Facilities company credit card, as well as retaining receipts for expenses made via the card or petty cash to provide to Finance

Equipment Management & Tech Support

Procure and manage company and employee devices, tracking life cycles and allocation
Manage relationships with IT providers to troubleshoot employee device issues and maintain remote access/safeguarding of company laptops
Act as the point of contact for user management and access control across company platforms (including Password Management, Zoom, Google Workspace)

Stakeholder & Workspace Provider Relations

Act as the primary point of contact between our organisation, building management, and landlords across locations.
Foster highly productive, cost-effective working relationships with all third-party operations and facilities suppliers
Support the CEO and internal teams with co-working space setups, cross-campus shifts, and localized logistics

Logistics & Culture Support

Arrange domestic and international travel, accommodation, transfers, and logistics for executive and non-executive employees
Partner with Division Leads and the Wellness/PeopleOps teams to coordinate onsite culture events, team-building activities, and employee wellness initiatives

Requirements Minimum

At least 3 years’ experience in an office management, facilities management, or business operations role
Proven experience managing operational budgets, company asset registers, and workplace insurance setups
Strong knowledge of South African compliance frameworks, specifically Health & Safety regulations and COIDA fund administration
High proficiency in using Google Suite (Gmail, G Drive, Docs, Sheets, Google Meet)
Exceptional organizational, planning, and time-management skills, with a track record of executing multiple tasks on short timelines
A fast learner with meticulous attention to detail who does not let important details slip through the cracks
Excellent written and verbal communication skills alongside proven stakeholder management experience

Preferred

An academic qualification or degree in Business Management, Finance, Operations, or a related relevant field
Prior operational experience within a high-growth company or tech startup
Prior experience reporting into senior management or navigating a dual-reporting matrix structure
An interest in the future of education, online learning, and edtech scaleups

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