Website Santam Insurance
Santam Limited is the largest short-term insurer in South Africa, with a market share in excess of 22%, providing short-term insurance products through broker networks and direct sales channels. The company was established in 1918 and offers personal, commercial, and corporate insurance solutions. S… read moreantam is a subsidiary of Sanlam Limited and has been listed on the Johannesburg Stock Exchange (JSE) since 1964. 1 Sportica Crescent Tyger Valley Bellville, 7530
What will you do?
Santam Travel Insurance has a position available for a Call Centre Agent who will be based in (Illovo).
What will make you successful in this role?
The successful candidate will be required to market and / or sell short term insurance products to clients as well as intermediaries.
KEY RESPONSIBILITIES:
Interact with clients (telephonically or on a face to face level)
Operate in an Inbound call centre environment
Maintain excellent product knowledge
Provide correct, factual information relative to products and benefits in accordance with the requirements laid out by the Financial Advisory and Intermediary Services Act (FAIS ACT).
Be responsible for the administration and processing of documents including but not limited to policies, endorsements, quotations and other supporting documentation • Resolution of verbal and written queries
Ensure a high level of customer service including but not limited to excellent phone etiquette, effective written and verbal communication. Ad hoc support to management and the sales team as and when required
Qualifications & Experience
Minimum Matric or suitable equivalent FAIS Accreditation and
RE1 (if they have been in the financial industry)
3 years’ experience in the Call centre environment
Knowledge & Skills
Computer literate in MS Office Excel, Word and Outlook
Good interpersonal skills
Good written and telephonic skills
Good command of English language Service orientated
Attention to detail
Work well under pressure
Outbound experience advantageous
Candidate must have a good understanding of the Travel industry
Competencies
Client Service Orientation
Problem Solving
Decision Making
Resilience
Handling Information
Gathering Information
Oral Communication
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Apply via company website ( http://www.santam.co.za ) or