Fairmont Hotels & Resorts
Job Description
Scope of Position
To do transfers for hotel guests when required
Answer guest questions about Cape Town and surrounds as far as possible.
To do administrative driving for the hotel as instructed
Pipeline Level:
Manager of Self
Levels of accountability:
The Hotel Chauffeurs report directly to the Front of House Supervisors /Assistant Front of House Managers and in their absence to the House Managers.
Levels of responsibility:
Responsible for self
Competencies:
Quality Orientation
Planning and Organising
Meeting or Exceeding Customer Expectations
Coping with Pressures and Setbacks
Networking and Connecting with People
MAIN RESPONSIBILITES
Financial: Satisfied Shareholders:
Controlling the personal chauffeurs’ floats
Retaining receipts of any costs incurred to be presented to Accounts
Filling the tanks of both cars with unleaded petrol at the Caltex Petrol Station on Buitengracht Street in Tamboerskloof
Ensuring all transfers are charged to the correct accounts
Customer Service: Delighted Customers:
Ensuring all details about the transfers are correct (guest names, times of transfers, amount of guests in the car, destination, time of transfers, information pertinent to the guest obtainable from Fidelio and/or guest liaison
Providing guests with the correct personal contact details and/or the contact details for Marine Taxi
Ensuring to be on time for every guest transfer, contacting the airport for flight arrival times in case of an airport transfer.
Ensuring all extras in the car are readily available to the guest, including newspapers, CDs, water
Ensuring the cars are always clean and tidy, using Wash works in the Waterfront for the valet service of the cars
Ensuring all booked transfers will be done — informing the manager on duty should any double-bookings are made in order for the manager to make alternative arrangement.
Processes: Effective Processes:
Daily car checks before and after every shift using the checklist provided by the hotel
Reporting any discrepancies on the checklist
Sharing any information about the guest with the guest liaisons in order for them to add this information to the guest profile in Fidelio
Keeping an accurate log book in both cars
Administrative driving includes the following :
Laundry for housekeeping
Banking for Accounts
General purchases
Guest supplies purchases
Post Office collections and drop-offs for Procurement
Errands for Sales and Marketing
Learning and Growth: Motivated and Prepared Workforce:
Assisting of GL’s whenever necessary
Sharing any information about the guest with the guest liaisons in order for them to add this information to the guest profile in Fidelio
General knowledge and responsibilities
Has a thorough knowledge of the hotel and all services provided to the guest
Maintains the high standard of service, appearance and social skills set according to the company policy
Works in harmony with all departments and employees, is willing to assist others if and when required,
Attends all training workshops as and when required
Is familiar with all policies and procedures, house rules, fire, security and emergency procedures as well as all checklists pertaining to the position
Qualifications
Grade 12 or equivalent,
PDP licence
Extensive knowledge on Cape Town and the surrounds
Experience in the Front of House of the hospitality industry,
Proficiency in English (Verbal, Written, Reading),
Demonstrated experience using:
Fidelio Opera Property Management System
Microsoft Office Suite to at least Intermediate level
Fidelio Micros food and beverage system
Superior Customer Service and Liaison skills
Above average problem solving skills,
Above average ab ty to communicate at all levels of the organisation
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