Website Tych Business Solutions
TYCH is a well-established and experienced, black female owned generalist recruitment agency. We have the experience and expertise to make your business our business and aid you in taking your company to the top, no matter the sector. Professional, dedicated and passionate about what we do and abou… read moret what you do, we take it upon ourselves to immerse ourselves in your company culture in an effort to better understand what your needs may be.
KEY RESPONSIBILITIES
Assess and validate dealer Warranty and Maintenance Plan, claims in line with brand standards.
Ensure Dealer Network compliance with approved warranty policies, technical procedures, and labour time guidelines.
Monitor and control claim / repair quality and cost through ongoing validation and system‑based corrections.
Engage proactively with dealers to resolve warranty and Maintenance Plan matters efficiently.
Provide clear guidance and coaching to improve dealer claim / repair quality accuracy and policy adherence.
Support internal stakeholders through reporting, risk identification and audit activities
REQUIREMENTS
Minimum Qualifications:
Motor Mechanic/Auto Electrician Trade Certificate
Master / Diagnostic Technician qualification
National Diploma or Degree in Mechanical, Electrical Engineering will be an advantage.
Work Experience:
Minimum 5-10 years automotive Brand technical work experience and knowledge of Aftersales Service systems and processes.
Extensive experience in mechanical and electrical fault diagnosis, with a proven ability to solve technical solutions effectively
Proven experience engaging with Dealers and Customers in a retail environment
Technical & Behavioral Competencies:
Self-motivated, disciplined, and capable of working independently
Strong technical, analytical, decision-making, and problem-solving ability
Excellent communication skills, professional and diplomatic approach
Ability to negotiate, manage conflict, and perform under pressure
Team player with good MS Office skills (Word, Excel, PowerPoint)
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