Website Santam Insurance
Santam Limited is the largest short-term insurer in South Africa, with a market share in excess of 22%, providing short-term insurance products through broker networks and direct sales channels. The company was established in 1918 and offers personal, commercial, and corporate insurance solutions. S… read moreantam is a subsidiary of Sanlam Limited and has been listed on the Johannesburg Stock Exchange (JSE) since 1964. 1 Sportica Crescent Tyger Valley Bellville, 7530
WHAT WILL YOU DO?
The responsibility of the retention adviser is to retain clients while offering world class products and services and achieving targets efficiently and professionally. The successful candidate must demonstrate resilience, ambition and enthusiasm as well as passion for their work and Santam.
WHAT WILL MAKE YOU SUCCESSFUL IN THE ROLE?
Retain clients by leveraging persuasive skills to identify and address their needs.
Create opportunities for retention by proactively engaging with clients who have unpaid debit orders.
Reinstating cancelled policies by applying effective persuasion techniques.
Address inquiries and ensure client retention through exceptional customer service.
Educate clients on Santam Direct’s product features, billing processes, service offerings and overall value.
Meet monthly key performance metrics and adhere to workforce management protocols.
Drive marketing campaigns through upselling and cross-selling initiatives.
Research competitive pricing and policy services to provide clients with suitable comparisons and options.
Perform additional duties as required.
QUALIFICATIONS AND EXPERIENCE
RE Qualification
FAIS compliant (150 credits)
3 years’ experience in Personal Lines insurance: Retentions
KNOWLEDGE AND SKILLS
Exceptional negotiation and persuasion abilities
Strong verbal and written communication skills
Excellent interpersonal and networking capabilities
Proven track record of adherence to quality standard and compliance
Strong client service orientation
Ability to thrive under pressure
Sound judgement and decision-making skills
Attention to detail
Self-motivated with a proactive approach
Capability to work independently
COMPETENCIES
Adaptability
Analytical thinking
Results-driven mindset
Conflict resolution
Emotional self-regulation
Strong customer service orientation
Technical proficiency
Time Management
Team collaboration
Apply via company website ( http://www.santam.co.za ) or
careers.sanlamcloud.co.za
To apply for this job please visit careers.sanlamcloud.co.za.