Website Tetra Pak
We are specialists in complete solutions for the processing, packaging and distribution of food products. Our solutions are specifically designed to be as economical with resources as possible. Dairy products, juices and nectars, ice cream, cheese, dry foods, fruits, vegetables and pet food are exam… read moreples of products that can be processed or packaged in Tetra Pak® processing and packaging lines. We focus on keeping the consumption of all raw materials and energy to a minimum during both the manufacturing process and distribution. The processing solutions are also designed to treat the products gently. In 2014 we packed 78,223 million of litres in 179,888 million packages. Tetra Pak is present in more than 170 countries around the world. Our products are divided into several categories: – Packages – Processing equipment – Filling machines – Distribution equipment – Service products Find available packages, filling machines and processing applications suitable for your product by visiting http://www.tetrapak.com/packaging and http://www.tetrapak.com/processing Ground Floor, Plattekloof House, Tygerberg Park, 163 Uys Krige Drive, Plattekloof, Cape Town
Job Summary
We are looking for a Communications Operations Manager acts as the “key integrator” for the global Corporate Communications & Operations function—ensuring governance, operational effectiveness, consistency, and integration across global teams and markets. This role drives efficiency, standardized ways of working, governance structures, capability building, and the rollout of next-generation communications tools, including AI-enabled processes.
You will be responsible for establishing and maintaining core operational frameworks that strengthen communication excellence across the organization. This includes governance, policy development, process optimization, capability development and oversight of AI capabilities for communications.
This position can be based in Lund, Budaors, Arganda del Rey, Istanbul, Athens, Johannesburg, Cairo, Nairobi, Lahore or Casablanca.
What you will do
Establish and Sustain the Communications Governance Framework
Maintain and continuously improve governance frameworks that ensure compliance, alignment, and consistency across global and market communication teams.
Monitor adherence to standards, brand consistency, communication protocols, and operational requirements.
Ensure governance approaches remain relevant, user-friendly, and effectively adopted across the organization.
Policies & Guidelines
Develop, update, and communicate clear policies and guidelines for all major communications disciplines.
Ensure global standards are translated into practical market ready guidance.
Partner with global communications leaders and SMEs to maintain up to date, high quality documentation.
Process Design & Optimization
Design, document, and refine core communications processes that drive efficiency, transparency, and quality.
Identify bottlenecks and lead continuous improvement initiatives across workflows such as content creation, approvals, measurement, and planning cycles.
Partner with cross-functional teams to ensure operational alignment across systems and tools.
Ways of Working (WoW)
Promote integrated, collaborative ways of working across global, regional, and market communications teams and cross functions.
Drive adoption of shared tools, platforms, and collaboration practices.
Facilitate engagement, consistency, and alignment through structured WoW frameworks, playbooks, and routines.
Upskilling & Capability Building
Identify communications skill gaps across global teams and markets.
Design and implement capability building initiatives, including training programs, toolkits, onboarding materials, and learning pathways.
Partner with global SMEs, HR/L&D, and external experts to scale learning across the organization.
Lead Communications AI Capabilities & AI Office for Comms
Serve as the lead for the AI Office for Communications, overseeing AI governance and capability building.
Enable the integration of AI-driven tools, ensuring responsible, compliant, and effective adoption across communication teams and markets.
Support teams with training, best practices, and ongoing AI readiness.
We believe you have
Professional Experience
8–10 years of experience in Communications Operations, PMO, Governance, Corporate Excellence, or a similar strategic operations role.
Experience in a large, matrixed global organization.
Demonstrated success establishing governance frameworks and enabling operational excellence.
Strong background in process design, operational efficiency, or capability-building programs.
Experience leading technology or tool adoption programs (AI experience is a strong plus).
Skills & Competencies
Strong operational mindset with a passion for efficiency and continuous improvement.
Ability to design clear, effective processes and governance structures.
Excellent communication and stakeholder management skills across global teams.
Strategic thinker able to simplify complexity and drive alignment.
Strong project management skills with experience managing multi-market rollouts.
Tech savvy, with interest in emerging communications tools, collaboration platforms, and AI technology.
High level of organization, autonomy, and ability to navigate ambiguous environments.
Education
Bachelor’s degree in Communications, Business, Organizational Development, or related field.
Ideal Candidate Profile
A connector and orchestrator—naturally builds structure, clarity, and alignment.
Passionate about operational excellence, governance, and scalable processes.
Curious and future-oriented, especially around AI-driven communications innovation.
Skilled at enabling global teams and creating cohesion across complex environments.
Proactive, analytical, and highly dependable with a strong sense of ownership.
Apply via company website ( http://www.tetrapak.com/za ) or
jobs.tetrapak.com
To apply for this job please visit jobs.tetrapak.com.