Website IQVIA
Sharing a Vision to Drive Healthcare Forward Healthcare is an industry designed to help humans. As a global community, we continuously invest and commit to advancing human health. To deliver value and real outcomes. To rise to the challenge to find the next breakthrough by making the most of increa… read moresingly limited resources. We are inspired by the potential and propelled by the possibilities. We share the vision to drive healthcare forward. To see how we can help accelerate progress and achievements. Others are developing these medical breakthroughs. We do our part by using breakthroughs in insights, technology and human intelligence to reimagine and deliver ways to help make them a reality. It’s bigger than better clinical trials. Or advances in technologies and analytics. Or faster insights. It’s about exploring a new path to better health outcomes via Human Data Science. It’s about harnessing the power of the IQVIA COREâ„¢ to channel the insights, commercial and scientific depth, and executional expertise that drive maximum value for our customers. Motivated by the industry we help, we’re committed to providing solutions that enable life sciences companies to innovate with confidence, maximize opportunities, and, ultimately, drive human health outcomes forward. Southdown's Ridge Office Park 2nd Floor, Unit 5 Corner Nellmapius & John Vorster Drive Irene Ext. 54 Centurion Pretoria South Africa 0169
The Senior Contracts & Proposals Manager is responsible for coordinating and managing contracts, proposals, and other designated processes for assigned customers. This role ensures the delivery of accurate, compliant, and timely information while supporting complex contractual engagements. Acting as a regional subject‑matter expert, the position serves as a key customer interface and drives consistency, efficiency, and customer satisfaction across all contract and proposal activities.
Key Responsibilities
Contract & Proposal Management
Manage day‑to‑day contract, proposal, and associated processes for large, complex, and strategic customer engagements.
Support the development, review, and negotiation of Master Service Agreements (MSAs) and related contractual documentation.
Ensure contractual deliverables align with customer requirements, internal policies, and applicable regulations.
Customer & Stakeholder Engagement
Act as the primary internal point of contact for assigned customers, developing and maintaining strong, trusted relationships.
Serve as a regional expert for contracts, proposals, and designated processes, ensuring consistency in approach, metrics, and documentation standards.
Participate in bid defenses, customer meetings, and task forces as required.
Process Improvement & Strategy
Identify gaps, discrepancies, and risks in project requirements and proactively engage customers and internal stakeholders to resolve issues.
Develop, implement, and continuously improve processes with a focus on efficiency, consistency, and enhanced customer satisfaction.
Provide strategic direction and leadership on projects and initiatives with minimal oversight.
Business & Corporate Contribution
Actively support the achievement of corporate objectives, including revenue growth, sales enablement, and employee retention.
Apply commercial and analytical acumen to support pricing, budgeting, and proposal development strategies.
Collaboration & Mentorship
Provide guidance, advice, and technical support to colleagues and serve as a mentor within the contracts and proposals function.
Maintain strong cross‑functional collaboration with Sales, Finance, Legal, Operations, and other internal teams.
Compliance & Knowledge Expertise
Maintain in‑depth knowledge of all processes, policies, and systems related to contract and proposal development.
Ensure full compliance with internal procedures, governance standards, and industry regulations.
Perform additional duties as assigned.
Qualifications
Education & Experience
Bachelor’s Degree in Life Sciences, Business Management, or a related field.
Minimum 7 years of experience in Contracts, Proposals, or a closely related function, or an equivalent combination of education, training, and experience.
Strong knowledge of the CRO industry.
Technical & Professional Skills
Excellent proficiency in Microsoft Excel and Word, with a strong understanding of costing and pricing models.
Advanced knowledge of contract, proposal, and budget development processes.
Proven ability to interpret clinical protocols, budgets, and financial assumptions.
Competencies
Strong analytical, organizational, and problem‑solving skills.
Excellent verbal and written communication skills.
Ability to build and maintain effective working relationships with customers, coworkers, and management.
High attention to detail and ability to manage multiple complex priorities simultaneously.
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