Website Profile Personnel
Profile Personnel is an independently owned Executive Recruitment and HR Solutions Firm. Since our inception in October 1997, we have successfully added value to our HR Solutions, Labour Consulting, Payroll Services and Executive Recruitment Clients, both locally and nationally. Our continued succe… read moress has been to build meaningful and lasting relationships with our clients and candidates alike. In the ever-changing world of business, Profile Personnel strive to provide innovative and cost-effective solutions for businesses of all sizes, with different challenges. We utilise the latest technology available in our industry, as well as constantly ensuring that we are training our staff and sending them to national workshops in order to give you the very best service.
Job Description
An exciting opportunity is available for a detail-oriented and proactive Customer Executive to join a dynamic Commercial Team. This role is responsible for managing customer processes, export documentation, and shipment coordination for the Far East region, ensuring seamless service delivery and high levels of customer satisfaction.
Key Responsibilities:
Maintain and manage customer master data, external portals, and purchase order processes
Coordinate customer requirements, including label requests and alignment with internal stakeholders
Review, approve, and manage export documentation, including releases and amendments
Proactively manage late, pending, and at-risk documentation, including follow-ups with freight forwarders and third parties
Track and monitor shipments, including ETAs, gate-out dates, and container-level updates
Provide support with insurance claims and shipment-related queries
Prepare proforma invoices, track payments, and manage reconciliations, credit notes, and debit notes
Oversee shipment closures, estimates, and financial summaries
Maintain and update control sheets, trackers, and internal reporting tools
Compile and distribute customer reports, including weekly statistics, quality reports, and ad hoc analysis
Ensure data accuracy through ongoing tracking, reconciliations, and discrepancy resolution
Manage communication with customers, forwarding agents, and internal teams
Coordinate across commercial, logistics, finance, and quality teams to ensure efficient execution
Deliver excellent customer service through responsive communication and proactive issue resolution
Support customer and market development initiatives, focusing on key client relationships
Minimum Requirements & Skills:
Previous experience in the fresh produce export industry is advantageous
Intermediate proficiency in Microsoft Excel is essential
Strong command of business English, with excellent written and verbal communication skills
Ability to multitask and work effectively across different time zones and international stakeholders
Strong problem-solving ability and attention to detail
Able to work independently as well as collaboratively within a team
Key Competencies:
Strong organisational and administrative skills
High level of accuracy and attention to detail
Ability to work under pressure and meet deadlines
Customer-focused mindset with a proactive approach
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