Website Huntswood
We are Huntswood. The people who put partnership first. A trusted team with the insight, expertise, and pace to create better outcomes for our clients, their customers, and the communities they are a part of. We deliver resourcing, outsourcing and advisory services from complaints to customer ser… read morevice, remediation to resilience – bringing together the people, processes and knowledge businesses need to succeed. Our ambition is to make a positive difference. It is what Huntswood has done since we opened our doors 25 years ago, and it is what every single one of us strives for today. We ensure the right people are in the right place at the right time – whether it is our dedicated team of Associates or our Board. Our outstanding track record of delivery, depth of our expertise and flexibility of our approach means we stand with our clients without question – working on their terms to share our insight whenever and wherever they need it. Standing with our clients as the landscape evolves and new challenges arise. Advising in times of change – offering ultimate flexibility to help clients create value and meet demand with confidence. We are Huntswood. Your trusted partner for better outcomes.
Job description:
Do you have a passion for travel and a talent for delivering a consistent celebrity service? If so, we would love to have you on our team as a Customer Service Advisor. As a Customer Operations Advisor, you will be handling inquiries via phone, live chat, social media, and email. You will work in a fast-paced contact centre environment, where we want you to be truly passionate about travel and have an unrivalled desire to become the expert in your field. You will use this knowledge and expertise to build positive relationships with our customers.
Key accountabilities
Customer Service Excellence
Delivering world-class service to our customers, ensuring first-time resolution regardless of the contact method.
Handling customer interactions throughout their entire
Journey—from searching for holidays to post-travel follow-up.
Building long-lasting relationships with customers to drive satisfaction and sales results.
Supporting Customer Service Agents with package sale conversions and stepping in when needed for customer service issues.
Problem solving and Expertise
Fully understanding our ways of working to confidently problem-solve on the spot and provide expert advice to customers.
Continuously learning and sharing expertise with customers and colleagues to design exceptional holiday experiences.
Proactively providing feedback and making recommendations to improve processes and customer experiences.
Adaptability and multi-tasking
Ability to multi-task and thrive in a fast-paced, ever-changing environment
Skills, know-how and experience:
At least 6 months of experience in a travel sales role.
Positive can-do attitude.
Experience of working in a service environment.
Strong passion for continued learning.
Drive for achieving results.
Strong IT skills and the ability to use multiple systems at one time.
Enthusiastic self-starter
Ability to multi-task and prioritise
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