Website Huntswood
We are Huntswood. The people who put partnership first. A trusted team with the insight, expertise, and pace to create better outcomes for our clients, their customers, and the communities they are a part of. We deliver resourcing, outsourcing and advisory services from complaints to customer ser… read morevice, remediation to resilience – bringing together the people, processes and knowledge businesses need to succeed. Our ambition is to make a positive difference. It is what Huntswood has done since we opened our doors 25 years ago, and it is what every single one of us strives for today. We ensure the right people are in the right place at the right time – whether it is our dedicated team of Associates or our Board. Our outstanding track record of delivery, depth of our expertise and flexibility of our approach means we stand with our clients without question – working on their terms to share our insight whenever and wherever they need it. Standing with our clients as the landscape evolves and new challenges arise. Advising in times of change – offering ultimate flexibility to help clients create value and meet demand with confidence. We are Huntswood. Your trusted partner for better outcomes.
Job Overview
We are looking for Customer Service Superstars who bring heart, and passion for helping people. If you thrive in a vibrant, supportive environment and want to be part of something meaningful, this is where you belong.
Why you will love working with us!
At Huntswood, people come first. We invest in you, celebrate your wins and reward your commitment because when you shine our customers feel it.
Enjoy benefits that truly matters:
Performance based incentives
Tenure recognition bonuses
Continuous service rewards
Attendance based perks
Breakfast every Monday
Growth and career development programmes
A collaborative, positive, people centric culture.
What you will do.
Provide responses customer, maintaining high quality of services, performance standards and attend to high volumes of calls/chats/emails.
Proactively identify issues and problems before it arises, use effective problem-solving techniques to help customers resolve their issues.
Progress to taking escalated calls and complaints in line with procedures.
Working with various parts of the business to resolve issues.
Connect and build rapport with the customer.
What you bring.
Matric or NQF Level 4 equivalent
Clear Credit and Criminal record
Computer literate
Minimum 1 year experience in a Gas & Electricity campaign
Minimum of 1 year experience in customer service and sales
Basic understanding and knowledge of the UK Energy market is beneficial.
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