Website Huntswood
We are Huntswood. The people who put partnership first. A trusted team with the insight, expertise, and pace to create better outcomes for our clients, their customers, and the communities they are a part of. We deliver resourcing, outsourcing and advisory services from complaints to customer ser… read morevice, remediation to resilience – bringing together the people, processes and knowledge businesses need to succeed. Our ambition is to make a positive difference. It is what Huntswood has done since we opened our doors 25 years ago, and it is what every single one of us strives for today. We ensure the right people are in the right place at the right time – whether it is our dedicated team of Associates or our Board. Our outstanding track record of delivery, depth of our expertise and flexibility of our approach means we stand with our clients without question – working on their terms to share our insight whenever and wherever they need it. Standing with our clients as the landscape evolves and new challenges arise. Advising in times of change – offering ultimate flexibility to help clients create value and meet demand with confidence. We are Huntswood. Your trusted partner for better outcomes.
Are you passionate about delivering excellent customer service? Do you thrive in a fast-paced, dynamic environment? We have an exciting opportunity for you to join our team as a Customer Services Advisor.
What you’ll be doing:
Handling inbound calls and emails from customers with professionalism and empathy
Providing clear, helpful information with regards to health care.
Keeping customers informed about different types of health care systems
Meeting personal and team performance targets
Growing your skills – with potential for further training on more complex queries
What we’re looking for:
1 year customer service experience – USA campaign experience is imperative
Experience in a Financial Service Environment (Health Care advantageous)
Able to understand the metric systems.
Excellent communication and active listening skills.
High attention to detail and accuracy.
Resilience, adaptability, and a team-player attitude.
Basic knowledge of CRM systems – or a willingness to learn!
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