Website Huntswood
We are Huntswood. The people who put partnership first. A trusted team with the insight, expertise, and pace to create better outcomes for our clients, their customers, and the communities they are a part of. We deliver resourcing, outsourcing and advisory services from complaints to customer ser… read morevice, remediation to resilience – bringing together the people, processes and knowledge businesses need to succeed. Our ambition is to make a positive difference. It is what Huntswood has done since we opened our doors 25 years ago, and it is what every single one of us strives for today. We ensure the right people are in the right place at the right time – whether it is our dedicated team of Associates or our Board. Our outstanding track record of delivery, depth of our expertise and flexibility of our approach means we stand with our clients without question – working on their terms to share our insight whenever and wherever they need it. Standing with our clients as the landscape evolves and new challenges arise. Advising in times of change – offering ultimate flexibility to help clients create value and meet demand with confidence. We are Huntswood. Your trusted partner for better outcomes.
Are you passionate about delivering exceptional service and creating effortless customer experiences? Join our team as a Premium Member Support Specialist, where you’ll be the trusted point of contact for high‑value members and handle their needs with precision, warmth, and professionalism.
What you’ll be doing:
Provide elite, hands‑on member assistance to members, supporting benefit inquiries, claim status checks, eligibility questions, and healthcare navigation.
Manage inbound and outbound calls, plus follow‑up support, ensuring every interaction is seamless and memorable.
Partner with clinical, claims, and provider relations teams to resolve complex issues efficiently.
Serve as the dedicated contact for escalated or high‑priority cases, guaranteeing timely and clear communication.
Uphold all compliance and privacy standards across interactions.
Communicate confidently and clearly across phone, email, and internal systems with accuracy, empathy, and a service-first tone.
Deliver a fast, frictionless, concierge-style experience that builds trust and strengthens long-term client relationships
What we’re looking for:
Minimum 1 year customer service experience – USA campaign experience is imperative
Experience in a Financial Service Environment / Health Care
A service superstar who loves solving problems and making people feel valued
Calm, confident, and professional under pressure
Detail‑oriented with excellent communication skills
Salary Range and Work Times:
To be discussed at the interview stage
What We Offer
A dynamic, supportive environment
Opportunities to grow with a premium service team
Performance based incentives
Tenure recognition bonuses
Attendance based bonus
Breakfast every Monday
Employer funded medical insurance
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