Website Huntswood
We are Huntswood. The people who put partnership first. A trusted team with the insight, expertise, and pace to create better outcomes for our clients, their customers, and the communities they are a part of. We deliver resourcing, outsourcing and advisory services from complaints to customer ser… read morevice, remediation to resilience – bringing together the people, processes and knowledge businesses need to succeed. Our ambition is to make a positive difference. It is what Huntswood has done since we opened our doors 25 years ago, and it is what every single one of us strives for today. We ensure the right people are in the right place at the right time – whether it is our dedicated team of Associates or our Board. Our outstanding track record of delivery, depth of our expertise and flexibility of our approach means we stand with our clients without question – working on their terms to share our insight whenever and wherever they need it. Standing with our clients as the landscape evolves and new challenges arise. Advising in times of change – offering ultimate flexibility to help clients create value and meet demand with confidence. We are Huntswood. Your trusted partner for better outcomes.
Job Overview
An exciting opportunity to support a financial services client of Huntswood. Their goal is to provide each customer with the highest level of customer support, including providing clearly and concisely outlined fees and charges, and payment requirements. You’ll interact with customers across multiple channels — voice, chat, SMS, and email.
Job Responsibilities
Your key responsibilities will include assisting with account activations, providing updates on credit card application statuses, and addressing collection-related inquiries. The focus of this role is to deliver clear, effective support and resolve customer queries efficiently.
Job Requirements
National Senior Certificate (Grade 12)
Clear Credit and Criminal record
1- 2 years’ experience in financial services (Local or International)
Customer service or call center experience in financial services.
Typing proficiency and ability to navigate multiple computer systems.
Basic arithmetic skills for handling account-related transactions.
Required Skills
Assisting customers with their credit card queries, activating the account, providing update on status of application or collections of monies on current account.
Strong communication, empathy, and emotional intelligence (EQ).
Experience in handling customer enquiries via voice, chat, SMS, and email.
Deliver script verbatim to every eligible caller, without deviation
Maintain a confident, friendly, and professional tone throughout each call
Ability to learn new processes, adapt quickly, and meet performance targets
Stay focused and organized while handling a high volume of repetitive, structured calls
Providing world class customer service to international clients.
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