Website Sygnia Asset Management
Sygnia Group is a specialist financial services group focused on the provision of multi-management, index tracking and administration solutions to institutional and retail clients in South Africa and abroad. We provide a wide range of financial services to a diverse group of domestic and internation… read moreal clients. Whether you’re a corporation, a financial institution or an individual, we’ll work with you to create your ideal investment solution. Tailored. Transparent 7th Floor, The Foundry Building Cardiff Street Green Point, Western Cape 8001 South Africa
ROLE DESCRIPTION:
Sygnia is the fastest-growing multi-management company in South Africa. Become a part of the team and be responsible for the claims administration of several retirement funds and all that it encompasses.
DUTIES AND DAILY RESPONSIBILITIES:
Oversee the day-to-day operations of your Claims Team
Ensure that the team adheres to the clients’ current Service Level Agreements and add value to clients by continually trying to improve the services provided
Ensure that the team performs according to contracted performance areas to deliver the highest level of service
Identify ways of promoting accuracy and maximising productivity within the team
Plan, assign & monitor allocated tasks as well as the workload of the team members
Monitor team members’ execution of tasks and provide training and constructive feedback as and when required
Review and approve claim payments
Perform quality assurance reviews on team members’ work
Regularly evaluate and Improve processes to ensure effectiveness and efficiency
Investigate and resolve queries efficiently and on a timely basis
Responding in a professional, timely and empathetic manner to both written and telephonic enquiries from internal and external clients
Regularly engage, interact with and report to management and clients where required
Liaise with internal and external auditors
Ensure tax, legislative and statutory requirements are met
Assist with the implementation of changes to new and existing products and processes
Balance own priorities while directing and motivating others
Having and maintaining a technical understanding of SURF offerings and the ability to apply that understanding to daily outputs
Assist with ad hoc administrative tasks as and when required
ROLE QUALIFICATIONS AND EXPERIENCE:
Diploma/Degree Advantageous
Experience with the Everest administration system advantageous;
A minimum of 3 years’ Employee Benefits experience;
Strong operational knowledge of umbrella fund administration and the relevant administrative processes including (but not limited to) monthly updates, claims (cash, transfers, death, etc), section 14 transfers, etc
COMPETENCIES REQUIRED:
Strong attention to detail
High level of numeracy and accuracy
Excellent organisational skills
Ability to prioritise tasks
Ability to perform under pressure
Excellent communication skills, both verbal and written
Strong analytical/problem-solvingskills
Proactive individual who is willing to take responsibility and accountability for allocated tasks
Team player
Excellent Interpersonal skills
Apply via company website ( http://www.sygnia.co.za ) or
sygnia.simplify.hr
To apply for this job please visit sygnia.simplify.hr.