Website Bidvest Prestige
Bidvest Prestige is the largest and leading specialist in world-class outsourced solutions in Southern Africa, Mauritius and Namibia. We boast a highly skilled workforce and have been a prominent force in the cleaning industry since 1993. A company with a rich history in the South African landsca… read morepe, Bidvest Prestige boasts a national footprint as well as international ties in Mauritius and we have been fundamental in the establishment of various industry organisations ensuring the integrity of our company and our people towards our clients.
ROLE PURPOSE
Compete against a standard of excellence by setting high performance standards for the HSK Team. Responsible for the compliance of the hotels specific cleaning and hygiene requirements while maintaining a high standard of cleanliness in line with the SLA
MAIN OUTPUTS
Establish, review, updating and implementing of Housekeeping Standard Operating Procedures and Policies to reflect current practices and develop new standard if required
Plan and monitor annual operational and CAPEX budgets for housekeeping, cleaning services, laundry services, including hotel linens, mattresses, term contracts, and assist other departments requiring assistance.
Apply human resource management skills, such as hiring, training, scheduling and evaluating performance.
Establishes and interprets key performance indicators to manage the housekeeping business and management team, consistently takes into accounts financial implications of business decisions and recommendations
Generate new ideas, encourage creativity from housekeeping team, be innovative and constantly be on the lookout for new and modified approaches to cleaning taking into account the environment, people, business, productivity and efficiencies
Conduct daily checks on the cleanliness of the building, maintenance of equipment, and determine and report needs for repairs and improvement with a proposal where applicable
Drive client communication through responding on complaints and feedback on housekeeping and guest rooms with solution.
Develop housekeeping maintenance work plan, schedule routine cleaning works, prepare housekeeping checklists and training schedules for the Housekeeping team on all common areas and specified outlets, including guest rooms, schedule for adhoc tasks, e.g. shampoo of carpet, scrubbing of car parks, fumigation, cleaning of furnishings, etc.
Performs additional HOD duties as needed
QUALIFICATIONS AND SKILLS
The Applicant must meet the following requirements:
Diploma/ Certificate in Hospitality Management / Hotel Operations
Advantageous – HASA Membership
Matric (Senior Certificate)
Advantageous
Minimum 5 years of relevant experience in Housekeeping at the management level
MS Word, MS Excel & MS Outlook, Hotel Operational will be advantageous
FUNDAMENTAL COMPETENCIES
Result Oriented
Attentive To Detail
Stress Tolerant
Strong people management and leadership skills
Work well independently will guiding a full staff compliment
Customer/Client Focused
Interactive Reasoning
organizational and analytical skills
Planner and problem solver
Teamwork
Relationship Building
Good Listening Skills
Good Oral and written Communication
Good interpersonal skills
Hospitality
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