Website AFMS Group
The AFMS Group (Pty) Ltd is a privately owned company established in 2002 providing specialist services to the built environment sector. We have a national footprint throughout South Africa with regional offices located in:
Key Accountabilities/ Principal Responsibilities
Primary Duties
Ensure the following services are executed at all designated sites according:
Building Fabric and handyman maintenance
Technical Services
Fire Prevention & Protection
Lifts Services
Parking
Plumbing
Waste Management
Cleaning, Hygiene & Pest Control
Landscaping & Indoor Plants
Food aid services
Helpdesk, reception and switchboard services
CAFMS (manage and draw reports)
Quality Control
Identify Scope of Work & Quality requirements according to maintenance request.
Conduct Quality Control Inspections on a daily basis an ensure records are kept thereof
Completion and reviewing of quality reports on a weekly/monthly basis
Ensure all work is completed as per work order and to quality standards.
Ensure daily reporting and escalation of faults to Key Accounts Manager and client.
Ensure emergency maintenance is reported to the Key Accounts Manager and client.
Development of inspection plans relative to all services around building fabric maintenance as stipulated above.
Ensure regular feedback to end user/staff regarding status of service level agreement and completion.
Institute all approved process and procedures, adapt and make site specific as required
Implement revised process and procedures as and when required
Ensure all on site (Client) policies, procedure, rules and regulations and adhered to at all times
Manage Contractors
Familiarize with all terms and conditions and performance standards as per SLA per service
Ensure contractors adhere to SLA at all times, and report any non-compliance as part of performance management
Communicate additional service requirements to Key Accounts Manager to incorporate into SLA
Ensure effective and efficient service delivery
Ensure all planned maintenance activities are adhered to and that the service report issued is issued to Key Accounts Manager
Ensure proactive approach to the precinct by logging proactive calls on a daily basis
Follow up on outstanding Helpdesk Work Orders and Requests and ensure the work is completed and that the ETA is communicated to Key Accounts Manager, client and helpdesk
Client Liaison
Provide regular task feedback to client
Complete all / any client requests and ensure client satisfaction
Provide feedback to Management
Invoicing Control
Co-ordinate and manage all invoices for all work completed by the relevant service provider
Ensure quotations are received and processed for approval with line manager
Familiarize with the approved invoicing procedures and abide by them
Assist in timeous submission of invoicing by Contractors and that all details are received (work order number, PO number, vat registration number, etc)
Reports
Complete monthly Management Report for Head Office, highlight all operational issues and comment on the status of such issues
Report on status of projects
Report on staff
Highlight concerns
Make recommendations or submit request for assistance.
General Operations and HR
Ensure all operational outputs are noted
Timesheet management
Assist in Managing on-site operational expenditure
Communicate all operational activities to all respective staff
Make recommendations on any operational issues that need to be altered to fit individual site.
It should be noted that for operational reasons, it may be necessary for to perform tasks other than those described herein from time to time.
Prescribed procedures may be amended by management as and when required
Key Skills and Experience
Grade 12
Preferable: Diploma in Built Environment or Associated Services
Ability to motivate and manage staff
Excellent written and verbal communication skills
5 years’ experience in Facilities Management
Computer Literate in MSOffice
Experience of contract administration
Knowledge of pre-planned maintenance services advantageous
Knowledge of safety, fire and emergency procedures
Knowledge of Occupational Health and Safety Act and relevant legislation
Knowledge of SLA’s and lease agreements
Knowledge of basic technology in building (electrical, plumbing and construction)
Knowledge of mechanical and air-conditioning systems
Valid driver’s license
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