Discovery Limited
Key Purpose
To accurately process, reconcile, report, and support the end to end commissions lifecycle across SmartComm, Source Finance, and related systems, ensuring timely and accurate commission payments, robust monthly reporting, audit support, and effective resolution of commission queries through strong system engagement and controls. This role exists to protect commission accuracy, support month end and audit processes, and ensure operational stability through proactive monitoring, reconciliation, and system issue resolution.
Areas of responsibility may include but are not limited to:
Commission Processing & Accuracy
Manage daily commission processing across SmartComm and Source Finance to ensure commissions are calculated, transferred and settled correctly, so that brokers and internal stakeholders are paid accurately and on time.
Reconciliations & Data Integrity
Perform daily, monthly and periodic reconciliations between policy systems, commission systems and payment files to ensure completeness and accuracy of commission data for financial reporting and audit purpose
Commission Reporting & Information Delivery
Prepare, validate and distribute commission‑related reports to internal teams and external partners to support monitoring of commission flows and management reporting.
Month‑End, Year‑End & Audit Support
Support month‑end, year‑end and audit processes by preparing schedules, calculations and audit evidence, and investigating anomalies identified during review.
Query Resolution & Stakeholder Support
Investigate and resolve commission‑related queries from brokers, distribution, servicing and internal teams within agreed SLAs, ensuring confidence in commission outcomes.
Systems Engagement & Issue Resolution
Log, manage and track commission‑related system incidents, data issues and enhancement requests through JSM, Jira etc to ensure defects are resolved and root causes addressed.
Testing & Go‑Live Validation
Execute functional and end‑to‑end testing for new commission benefits, rule changes and system enhancements to ensure accuracy prior to implementation.
Continuous Improvement & Projects
Contribute operational input, data validation and monitoring to commission‑related projects and improvements to support automation, scalability and control.
Knowledge and Skills:
Excellent time management and organizational skills
Problem Solving skills
Attention to detail and high level of accuracy
Excellent Communication skills
Coping with Pressure and Setbacks
Ability to multitask and prioritize
Strong knowledge of commission and finance process and systems
Excel proficiency (intermediate)
End‑to‑end commission lifecycle within an insurance or financial services environment
Commission calculation methodologies, including binder fees & broker fees
Reconciliation principles and control frameworks
Audit requirements and supporting documentation standards
Education and Experience
Education:
Matric (Essential)
Relevant Degree/Diploma in Finance or Accounting – (advantageous)
Minimum Experience:
2 years experience working in a financial institution (essential)
1 year short term insurance experience (advantageous)
2-3 years financial administration experience (essential)
1 year commission experience (essential)
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