Website The Prestige Cosmetics Group
Founded over thirty-eight years ago in March 1971, The Prestige Cosmetics Group (Pty) Ltd is today the leading distributor of fine fragrances, cosmetics and specialised skincare in South Africa. By investing in our brands, our people and our capabilities, PCG continues to be acknowledged as the pree… read moreminent business in the distribution of luxury products in Southern Africa. When combining our aptitudes with the objectives of our principles, PCG will continue to grow its position as the leading distributor of luxury fine fragrance, cosmetics and specialised skin care brands in Southern Africa. These objectives will be achieved through the following Five Corners of Responsibility, namely: • To achieve the objectives of our principles by maintaining the integrity and image of our brands whilst at all times representing them to the best of our ability • To provide the highest possible standards of service to our customers • To continue to invest dynamically in the development and growth of our brands • To attract and retain the highest calibre of staff through dynamic leadership, training and a delivery-focussed culture • To ensure our company achieves, maintains and grows adequate levels of profitability through appropriate and vibrant brand investment At the Prestige Cosmetics Group we achieve our objectives by investing in our People and our Brands. At PCG we believe that people is what differentiates good to great companies, we believe people are the heart and soul of our organisation. The Prestige Cosmetic Group (Pty) Ltd Unit 2 D, Fir Street Blackriver Park North Observatory Cape Town
Purpose of the Role
The purpose of the role is to provide an exceptional client experience to maximise sales and profitability; to ensure that operating standards are executed and maintained, and to build and enhance the retailer brand image.
KEY RESPONSIBILITIES
MAXIMISE TURNOVER, PROFIT AND PRODUCTIVITY
Achieve monthly and annual sales targets
Assist in setting up and driving sales at events/launches/retailer activities
Provide feedback on sales/customer related issues or concerns timeously
BRAND MANAGEMENT
Monitor competitor activity, stay up to date with current industry trends
Ensure that hygiene and safety standards are maintained according to retailer requirements at all times
Adhere to and maintain brand standards at all times
STOCK MANAGEMENT, MERCHANDISING AND STORE OPERATIONS
Ensure that stock is merchandised according to merchandising guidelines
Report out of stocks to line manager daily to drive sales and maintain an exceptional client experience
Stock administration, stockloss prevention, stock level control and management
Implementation and adherence to operating procedures and policies at all times
Asset control and security
Point of sale
CUSTOMER EXPERIENCE
Provide an exceptional and consistent client experience to all clients
Uphold and reinforce the Client journey and experience standards
Build relationships, loyalty and inspire confidence in clients by providing fragrance recommendations
Use expert knowledge and skills when demonstrating fragrances to clients
Share fragrance tips, expert knowledge, current trends and provide customers with a personalised, educational experience
Drive increased customer data base (attraction of NEW customers)
TEAMWORK
Work in collaboration with other colleagues and stakeholders to ensure a harmonious working environment, contribute to the execution of the overall sales operational plan, participate in and support all events and hold each other accountable
Support and assist new team members with onboarding and orientation
Ensure that exceptional; consistent standards are maintained
Live the company values; conduct oneself with integrity at all times
ADMINISTRATION
Daily tracking sheets/reports completed and submitted as required
Implementation of CRM processes
Retail reports and updates as required
COMPETENCIES
Deciding and Initiating Action
Working with People
Relating & Networking
Adhering to Principles and Values
Persuading and Influencing
Planning and Organising
Delivering Results & Meeting Customer Expectations
Coping with pressure and setbacks
REQUIREMENTS/QUALIFICATIONS
Matric certificate
At least 2 years cosmetics/fragrance experience within a retail environment
Must be able to demonstrate retail knowledge and current industry trends
Must be a team player, an active learner and problem-solver
Must be willing to work weekends and shifts as required
Must have own transport
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Apply via company website ( http://www.prestigecosmetics.co.za ) or