Website Hyde
Hyde Johannesburg Rosebank is a stylish, bohemian-inspired boutique hotel in Johannesburg's Rosebank, featuring 131 rooms, the Proud Mary restaurant, and Workshop17 co-working spaces near the Gautrain station. It offers trendy, walkable access to shopping, art galleries, and cafes.
Job Description
General Responsibilities
Effectively utilises software applications and communication tools that are used to facilitate the booking, arrival, stay, billing and departure of residents and guests
Effectively works with processes and systems that enable guests to be comfortably accommodated to the highest standards of the hotel
Effectively utilises property management software and tools to monitor the preferences of Hotel Guests
Effectively manages processes and systems that ensure the safety and security of the hotel, its guests and employees
Ensures efficient collaboration and communication with other service departments
Customer Specific Responsibilities
Assists the Front Office Management to ensure world-class service is delivered to the Guest, by adhering to all interpersonal, policy and process requirements, on all matters impacting the Guest Service provision
Ensures that work within the polices, processes and standards directly affecting the Guests is carried out in a manner that reflects their safety, security concerns and preferences
Assists with the implementation and monitoring of processes and systems that ensure the highest levels of confidentiality and security of information.
People Specific Responsibilities
With the Front Office Management, ensures that new team members are effectively assimilated into the Front Office culture and standards of service
Actively participates in the continuous development of Self and Department Team Members
Conscientiously participates in personal feedback and performance appraisals
Actively supports an environment that contributes to positive employee engagement and commitment to the job.
Quality Specific Responsibilities
Ensures that the she understands, complies with and consistently applies relevant quality related standards policies, processes, rules and procedures
Notices and communicates opportunities to further improve quality standards
Responds positively to efforts to implement improvement opportunities and works with other Team Members to support change to improve Guest feedback metrics
Works accurately with systems and methods that capture and communicate Guests’ preferences, likes and dislikes as appropriate without compromising their privacy.
Finance Specific Responsibilities
Performs a daily “Pit-Check” process to ensure that all charges are correctly posted and unallocated balances are speedily resolved and with minimal loss to the hotel.
Looks for ways to improve the usage of equipment and reduce consumption of stock without compromising the Guest Service experience
Reports imminent ‘stock-outs’ to avoid service compromise
Actively looks out for opportunities for Up-Sell and Cross-Sell and takes advantage of these.
Qualifications
Knowledge and Experience
Ability to anticipate future circumstances, conditions and requests and use these scenarios to plan for the future
Qualification in Hospitality Management / Leadership
Significant Background in Front Office Service of a luxury hotel
2 years of previous experience in hospitality Front Office operations of a luxury hotel
Proficient user in OPERA Cloud
Apply via company website ( N / A ) or
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