Website The Capital Hotels, Apartments & Resorts
As a leading supplier at the forefront of the corporate travel industry, The Capital Hotel Group has achieved outstanding success since its inception in 2008. The Capital Hotels and Apartments consists of 9 Apartment Hotels located in Sandton, Rosebank, Pretoria and Cape Town. We offer standard hote… read morel rooms, fully furnished serviced apartments and modern conference facilities across the 3, 4 and 5-star segments. The Capital offers accommodation solutions for short, medium and long-term accommodation. From the outset, The Capital Hotels & Hotels identified an escalating need for safe and cost effective accommodation that would directly address the needs of the ever-growing number blue chip and multi-national firms basing themselves in South Africa. This growing demand, coupled with a state of economy dictating that company travel expenditure be more closely monitored, meant that executive apartments fast presented the more affordable alternative; a quality yet ‘no frills’ product that delivered real value to business travelers.
Description
The Front Office Manager will take full and sole responsibility for the supervision and control of all guest services, Reservations, Guest Relations and administration of the Front Office Department.
Minimum Requirements:
Matric essential
Hospitality Management Qualification essential
2 – 3 Years Front Office management experience essential
5 Years+ Front Office experience
Experience with an HMS system (Protel advantageous)
Hands-on Problem-Solving approach and the ability to remain calm under pressure
Ability to work as part of a team, as well as independently
Leadership skills and ability to delegate effectively
Effective communication with members of staff as well as guests of the hotel
Honest and trustworthy beyond approach
Great attention to detail
Presentable and well spoken
Team Player who leads by example
Proactive in approach
Interpersonal skills
Ability to work shifts
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