Website Sun International
The Sun International brand has a proud legacy in the gaming, hospitality and entertainment sector. Its superior hotels and resorts portfolio makes it a recognized premium brand. The Sun International Group has a diverse portfolio of assets including world class five star hotels, modern and well loc… read moreated casinos, and some of the world’s premier resorts. Our destinations offer experiential luxury, enduring quality and incredible adventure, supported by an authentic dedication to personal service. Today, Sun International is one of Africa’s largest tourism, leisure and gaming groups and operates or has an interest in a total of 18 resorts, luxury hotels and casinos. Our entry into Latin America began in Chile in 2008 and has been a success story for the Group, giving us the track record and confidence to look for more opportunities that offer gaming opportunities in the region. Sun International’s Latin American portfolio (Monticello Grand Casino in Chile, the Ocean Club Casino in Panama and the Sun Nao Casino in Colombia) has now been merged with the casino and hotel portfolio of Chile-based leader in the gaming and entertainment industry, Dreams SA, making it the largest gaming company in Latin America with operations in Chile, Peru, Colombia and Panama. Our approach has been to differentiate our hotels, resorts and casinos in architecture, service, experience, location and the mix of entertainment and activities. Creating lasting memories for our guests and customers is a core part of our DNA. We’ve created some the world’s most iconic hotels from The Palace of The Lost City at Sun City to The Table Bay Hotel in Cape Town. The creative architecture of these properties and the blending of their designs with their local environment make each property unique. We are committed to the development of all our employees and we make sure that equal opportunities and economic empowerment form the backbone of our human resource practices. 6 Sandown Valley Crescent, Sandton Gauteng, South Africa
Job Purpose
Job Purpose:
Responsible to be the frontline customer point of contact, providing exceptional service to guests on the slots floor, and assist with the servicing and cleaning of gaming machine components in accordance with company standards and gaming regulations .
Key Performance Areas
Key Performance Areas: Maintained Gaming Machines (Please review in line with the Technical Work Deliverable Task Register for detailed activities) Cleaning, servicing, replacing and testing of minor components of EGMS, Gaming Kiosks, Displays, card reader, keypads, IView screen, note acceptor, EGM bases, Gaming Table Equipment, Signage, cashiering equipment, marketing and promotional equipment (Refer to the work Deliverable task register) Record all job cards Move and place EGMs Clean-up move location Ensures RGP information is displayed
Slots Floor Transactions: Verifies jackpot payouts
Completes and validates documentation Identifies, reports and resolves faults / tilts on machines Identifies and resolves transactional errors Logs faults with technical departments
Reports defects to general appearance and functioning of gaming floor Escalates issues with relevant parties: Technical, Surveillance, Security, Management Resolves minor disputes and escalates issues as required
Gaming Technical Standards: Clean-up move location Keep workshop tidy and safe
Clean, store and secure equipment
Customer Engagement: Connect with all guests by providing them with a warm welcome, greeting them with a friendly smile, acknowledging them on arrival and departure, and ensuring respect at all times
Interact with guests and provide professional service standards and relevant solutions
Identifies customers and understand their preferences
Educate customers on business unit facilities, products and current promotions Handle any customer complaints, requests and / or suggestions to resolution, escalating if necessary
Job Requirements
Education
Education: Grade 12 Natural Science and Mathematics) or N3 – Electric/ Electronic
Experience
Experience: N/A Accreditation/ Registration/ Licenses:
Meet the requirements for a gaming licence
Work conditions and special requirements: Ability to work shifts that meet operational requirements
Physically able to work and stand for long periods of time
Physically able to move machines and handle and work with tools applicable to the job
This role is required to work in a smoking environment
Skills and Knowledge
Skills & Competencies:
Core & Personal Behavioural Competencies
Analysing Applying technical expertise and technology Relating (connecting; valuing diversity and interacting) Maintaining focus Collecting Information (listening; asking questions)
Dealing with Customers
Following Instructions
Emotional maturity
Preferred Personality Traits
Confident team player who is Presentable, Positive, Service oriented, Energetic, Passionate, Friendly, and able to create an entertaining environment for guests,
Technical/Proficiency competencies:
Gaming Component Knowledge
Gaming Component Servicing & repairs
System auditing& investigations
English verbal communication skills
Proficient computer skills
Numerical skills (calculations of large numbers)
Slots Products – Machine card transactions, Smart card adjustments, pay-outs Loyalty
Programme product knowledge
Use Slots equipment – Machine types, manufacturer, denomination, payable, functionality, diagnostic functions.
Compliance procedures and regulations
Basic responsible gambling principles
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Apply via company website ( https://www.suninternational.com/ ) or