Website Sun International
The Sun International brand has a proud legacy in the gaming, hospitality and entertainment sector. Its superior hotels and resorts portfolio makes it a recognized premium brand. The Sun International Group has a diverse portfolio of assets including world class five star hotels, modern and well loc… read moreated casinos, and some of the world’s premier resorts. Our destinations offer experiential luxury, enduring quality and incredible adventure, supported by an authentic dedication to personal service. Today, Sun International is one of Africa’s largest tourism, leisure and gaming groups and operates or has an interest in a total of 18 resorts, luxury hotels and casinos. Our entry into Latin America began in Chile in 2008 and has been a success story for the Group, giving us the track record and confidence to look for more opportunities that offer gaming opportunities in the region. Sun International’s Latin American portfolio (Monticello Grand Casino in Chile, the Ocean Club Casino in Panama and the Sun Nao Casino in Colombia) has now been merged with the casino and hotel portfolio of Chile-based leader in the gaming and entertainment industry, Dreams SA, making it the largest gaming company in Latin America with operations in Chile, Peru, Colombia and Panama. Our approach has been to differentiate our hotels, resorts and casinos in architecture, service, experience, location and the mix of entertainment and activities. Creating lasting memories for our guests and customers is a core part of our DNA. We’ve created some the world’s most iconic hotels from The Palace of The Lost City at Sun City to The Table Bay Hotel in Cape Town. The creative architecture of these properties and the blending of their designs with their local environment make each property unique. We are committed to the development of all our employees and we make sure that equal opportunities and economic empowerment form the backbone of our human resource practices. 6 Sandown Valley Crescent, Sandton Gauteng, South Africa
Job Description
Responsible to investigate, audit and identify gaming product deviations and effect advanced repairs and product configuration to all gaming related equipment, in line with internal professional standards and gaming regulations.
Job Requirements
Gaming Product
Refer to the work output task register for detailed tasks
Cleaning, servicing, replacing, repairing, testing components of EGMS, Gaming Kiosks,
Displays, Online systems, cabling, progressives, card reader, keypads, IView screen, note acceptor, EGM bases, Gaming Table Equipment, Signage, cashiering equipment, marketing and promotional equipment, audio/ video
Record and prioritise all job cards
Move and place EGMs
Configure gaming equipment
Knowledge sharing on gaming products
Writing technical manuals as per operational requirements
Gaming Technical Standards
Clean-up move location
Keep workshop tidy and safe
Clean, store and secure equipment
Customer Service
Investigate and resolve customer disputes
Provides accurate guest information including promotional information
Greets guests with a friendly smile, eye contact on arrival, friendly goodbye and treated with respect at all times
Guest Interaction and Service
Contact suppliers for technical support where relevant
Audits and Investigations
Auditing and investigating (Refer to the work output task register)
Jackpot exceptions
Count variances
Machine performance checks
Other auditing as per operational requirements
Reports variances and make recommendations
Communicate and follow-up to ensure all corrective actions are implemented
Reporting & Administration
Analytical Reports: (Including but not limited to)
Shift reports
Month end Feedback reports
Note acceptor reports
Card acceptance reports
Suspicious meter movement reports
Card update failures
Network stats checks
Captures relevant data
Ensures RGP information is displayed
Minimum requirements (Education and Experience)
N5 National Electronic Certificate (light current) with relevant experience or
S2 or National Electronic Diploma (light current) or
Equivalent qualification
1 year experience as a technician will be an advantage
Experience in the gaming industry is preferred
Meet the requirements for a gaming licence and FICA
Work conditions and special requirements
Ability to work shifts that meet operational requirements
Physically able to work and stand for long periods of time
Physically able to move machines
Skills and competencies
Core & personal behavioural competencies
Analytical skills
Problem Solving
Collecting Information (listening; asking questions)
Dealing with Customers
Checking
Following Instructions
Emotional resilience
Presentable
Technical proficiency competencies
Gaming Component Knowledge
Gaming Component Servicing & repairs
System auditing& investigations
English verbal communication skills
Proficient computer skills
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Apply via company website ( https://www.suninternational.com/ ) or