Website Tych Business Solutions
TYCH is a well-established and experienced, black female owned generalist recruitment agency. We have the experience and expertise to make your business our business and aid you in taking your company to the top, no matter the sector. Professional, dedicated and passionate about what we do and abou… read moret what you do, we take it upon ourselves to immerse ourselves in your company culture in an effort to better understand what your needs may be.
Key Responsibilities
Operations Management
Oversee the full operation of the restaurant, including Front of House and Back of House
Ensure efficient and high-quality service delivery across all meals, beverages, and functions
Maintain exceptional presentation standards, including cleanliness, table settings, and overall ambience
Regularly review operations to identify areas for improvement and implement solutions
Ensure an effective reservation system is in place and operating smoothly
Maintain a visible presence on the floor, engaging with both customers and staff
Financial Management
Manage and maintain profitability through strict cost control measures
Monitor sales performance, conduct sales analysis, and oversee menu costings
Ensure proper stock control, including ordering, storage, issuing, and regular stock takes
Oversee cash handling procedures and ensure accuracy and accountability
Prepare and submit accurate reports and budget information within required timelines
Customer Experience
Ensure consistently high service standards to drive positive customer experiences and reviews
Address customer complaints promptly and professionally
Maintain a strong focus on customer satisfaction and brand reputation
Compliance & Risk Management
Ensure compliance with all hygiene, health & safety, and statutory regulations
Maintain valid operational licenses, including liquor licenses, and ensure compliance with all conditions
Conduct regular safety checks, including fire and evacuation drills
Manage and respond effectively to incidents such as theft, fire, or emergencies
Ensure security procedures are followed across all areas of the business
Leadership & People Management
Lead, manage, and develop restaurant staff to ensure high performance and engagement
Ensure staff are well-trained, professionally presented, and deliver excellent customer service
Manage staffing levels in line with operational needs and budget constraints
Conduct performance appraisals and identify training and development needs
Handle employee relations, including discipline and grievance management, in line with company policies
Foster a positive working environment with high team morals
Minimum Requirements
Proven experience as a General Manager or Senior Manager within the hospitality or restaurant industry
Strong understanding of restaurant operations, including both Front and Back of House
Solid financial acumen with experience managing budgets, cost control, and profitability
Knowledge of stock control, procurement, and inventory management
Strong leadership and team management skills
Excellent customer service and problem-solving abilities
Good understanding of health, safety, and statutory compliance requirements
Ability to work in a fast-paced, high-pressure environment
Strong administrative, reporting, and organisational skills
Flexibility to work shifts, weekends, and public holidays
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