Website Mustek Limited
Mustek Limited is one of the largest assembler and distributors of personal computers and complementary ICT products in South Africa. The Mustek Limited Group was established in 1987 and also includes Rectron. Mustek Limited combines the best of local assembly capabilities through its Mecer brand, … read morewith a multi-national product portfolio via a broad range of top tier brands, including: Acer, ASUS, Samsung, Lenovo, Brother, Microsoft Volume Licensing, Brand-Rex, Huawei, miniflex, Mustek Security Technologies and Mustek Energy, to name a few. Through its broad-based distribution strategy, Mustek Limited is focused on being the country’s ICT supplier of choice. Due to its nation-wide footprint and competitive pricing, Mustek Limited prides itself on its service offering capabilities for a wide range of technology and end-user needs. 322 15th Road Randjespark Midrand South Africa 1685
Job Purpose:
The Technician is responsible for servicing, testing and repair of products over a different range of products like printers and networking devices and/or other related equipment and components depending on the requirements of the position. The technician also provides technical support to customers relevant to the specific area/discipline.
Responsibilities:
Technician Service
Follow the correct test process on all brands
Customer Satisfaction
Maintain work rate at above 90% of SLA (with 3 business days)
Maintaining rework rate of below 2% within a 90 day period between barcodes (service on printers will be excluded except if bad workmanship)
The notes on the job must be always updated
Accept repair on the ERP immediately after removing the item from the customer store.
Have no test stock outstanding for more than 2 business days
Provide customer support, either telephonic or at the front desk
General
Assist in receiving and booking in of stock.
Assist in dispatching stock.
Contributes to team effort by accomplishing related results as needed.
Provide customer support, either telephonic or at the front desk.
OHS, ISO and legal requirements
Ensure compliance with environmental, OHS and safety including quality standards set forth by the company, PPE regulations, legislation and policy requirements.
Housekeeping
Keep work areas clean at all time
General
Documents actions by completing production and quality forms
Contribute to team effort by accomplishing related results as needed.
Provide customer support, either telephonic or at the front desk.
Qualification and Experience:
Matric
Comptia A+ (Must)
Comptia N+ (Must)
2 Years experience as repairs technician
Driver’s license
Skills and Knowledge:
Good knowledge of general administrative and internal processes
Knowledge of ICT industry
Basic computer literacy especially in Microsoft applications skills
Problem solving skills (analytical)
Good communication skills (verbal and written)
Technical skills and problem analysis
Self-motivated
Organisational skills
Able to function under pressure
Contribution to team success
Quality awareness and customer focus
Attention to detail
Analysis
Problem solving
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Apply via company website ( http://www.mustek.co.za ) or