Pavago
About the Role
We’re hiring a Head of Client Delivery to own the full post-sales lifecycle — onboarding, implementation, adoption, and long-term client success.
This is a senior, hands-on role where you’ll lead client delivery, manage implementations, and ensure measurable outcomes using modern AI-driven and GTM systems.
If you’ve led client success, implementation, or solutions delivery in fast-moving environments, and can balance strategy with execution, this role is for you.
Responsibilities
Post-Sales Delivery & Implementation
Own the end-to-end client delivery lifecycle from post-sale handoff through onboarding and adoption
Ensure clients achieve measurable outcomes and time-to-value
Oversee multiple client implementations while maintaining quality and timelines
Client Ownership & Accountability
Act as the primary owner for client success, satisfaction, and retention
Serve as a trusted advisor to client stakeholders
Manage complex escalations and lead resolution strategies
Technical & GTM Enablement
Partner with Sales, Product, and Engineering on implementations and custom use cases
Translate business goals into technical workflows and execution plans
Ensure GTM systems, automation, and integrations are optimized
Process Building & Optimization
Build and refine client delivery processes, playbooks, and SOPs
Identify risks early and proactively prevent delivery issues
Help scale the Client Delivery and Success function
Leadership & Collaboration
Align cross-functional teams across delivery, product, and go-to-market
Contribute to long-term strategy for retention and expansion
Drive continuous improvement through data, feedback, and insights
Requirements
Senior-level experience in Client Success, Implementation, Solutions Engineering, or GTM roles
Strong understanding of GTM systems, automation workflows, and integrations
Experience working directly with clients in high-stakes, outcome-driven environments
Strong communication skills with both technical and non-technical stakeholders
Proven problem-solving and risk management capabilities
Comfortable working remote during U.S. business hours
Nice to Have
Experience with AI tools and automation platforms (ChatGPT, Claude, Clay, etc.)
Experience scaling client delivery or post-sales functions
Experience managing complex technical implementations and integrations
Bachelor’s degree in Business, Engineering, Computer Science, or related field
Tools & Tech
GTM and automation tools
AI platforms (ChatGPT, Claude, Clay)
CRM and client delivery systems
Integration and workflow tools
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