Heron Crescent 1 Senior Associate – Operations

WNS Global Services SA

Key Responsibility Areas

Operational training and talent development business partnering
Operations training team management, leadership and development
Business Unit learning strategy and management of delivery of aligned training
Management of the operationalization of training
Business alignment and evaluation of training
Create blended learning solutions using existing learning courses and resources. 
Learning and development quality management and reporting
Learning governance and compliance
Training Business impact measurement and continual improvement
Overseeing learning environment, coaching and mentoring processes

Qualifications

National Certificate / Diploma in OD ETDP, Human Resources, Learning & Development, Business Administration, Operations Management or similar
Degree in Human Resources, Learning & Development, Business Administration, Psychology or Industrial Psychology, Operations/Performance management would be beneficial
Minimum 7 years’ experience in a managerial role in operations management training and or Learning and Development Leader in an operational or business delivery environment
Learning/training Programme Design, Development and delivery experience
Experience working in a multi-disciplinary team across multiple stakeholders
Skills development needs analysis, design, facilitation, management/leadership experience
Computer literacy (MS Office) at an intermediate to advanced level – particularly MS Excel  MS Word and MS PowerPoint

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