Website Santam Insurance
Santam Limited is the largest short-term insurer in South Africa, with a market share in excess of 22%, providing short-term insurance products through broker networks and direct sales channels. The company was established in 1918 and offers personal, commercial, and corporate insurance solutions. S… read moreantam is a subsidiary of Sanlam Limited and has been listed on the Johannesburg Stock Exchange (JSE) since 1964. 1 Sportica Crescent Tyger Valley Bellville, 7530
The role
INTERNAL ARBITRATOR – 12 month Fixed Term Contract
Santam presents an exciting opportunity for an individual to join our team in the role of Internal Arbitrator based in Cape Town, Western Cape. This person will be responsible for the management of escalated Santam Limited complaints.
The successful candidate will demonstrate ethical behaviour, transparency, fairness and apply TCF (Treating Customers Fairly) principles in making decisions impartially and objectively.
What will you do?
Adjudication of short-term insurance disputes between Santam and policyholders or authorised representative of the policyholder in the most amicable way, ensuring a high quality disputes resolution.
Recommend the acceptance or rejection of claims taking all aspects pertaining to service, policy contracts into account, including law, fairness and equitable considerations.
Provide support to policyholders and senior management ensuring the interests of all parties concerned.
Advise Santam on the best option in dispute resolution taking Treating Customers Fairly and any other legislative requirements into account.
Manage an average of approximately 35 cases per month with a turnaround of 5 days for decisions, inclusive of date of refferal.
Qualification and experience
Minimum LLB or Bachelor of Laws.
Master’s of Laws degree or Master of Dispute Resolution advantageous.
Minimum 10 years’ experience in court litigation and various forms of legal disputes adjudication such as mediations and arbitrations.
Senior Counsel or retired judge/magistrate
Draft written opinions and decisions.
Ability to build strong stakeholder relationships.
Proven business acumen.
The ability to communicate effectively across all levels of management
Experience in drafting and reviewing policy contracts in relation to its application and administration.
Understanding of technical and operational business requirements.
Must have knowledge of principles of legal interpretation.
Insurance process and product knowledge advantageous.
Uncompromising personal ethical standards.
Problem solving skills.
Skills
Coaching and Mentoring
Sound business acumen
Analytical and problem-solving skills
Time Management Skills
Planning and execution skills
Ability to work under pressure
Teamwork Skills
Excellent Communication skills (written and verbal)
Conflict management skills
Ability to produce creative solutions
Ability to extract relevant and important info from facts presented
Problem solving skills
Negotiation skills
Computer Literate (MS Office Package)
Competencies
Collaborates
Client focus
Drives results
Flexibility and adaptability
Cultivates Innovation
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Apply via company website ( http://www.santam.co.za ) or