Website BCE Foodservice Equipment
BCE Foodservice Equipment (Pty) is a leading supplier of kitchen utensils, industrial cookware and commercial kitchen appliances to the foodservice industry in Africa. BCE Foodservice Equipment was founded in 1987 and established a reputation for exceptional service and superior quality products…. read more BCE has built on its reputation as Southern Africa’s leading supplier of kitchen utensils, industrial cookware and commercial kitchen appliances by expanding into the African Continent and Indian Ocean Islands. We carry a range of more than 6,000 products, all of which are best of breed and sourced from reputable local and international suppliers. Our head office is based in Johannesburg with branches in both Cape Town, Durban as well as a full showroom and warehouse in Lagos, Nigeria. In our Johannesburg branch we have the largest showroom of its kind in Africa, where potential buyers are able to view our product range in its unpacked state, replicating our product range found in our comprehensive catalogue.
Job Description
We currently have a vacancy for the position of Internal Sales Supervisor based at our Head Office in the West Rand.
Main Duties Will Include but Will Not Be Limited To:
Support the Internal Sales Manager by overseeing/managing the daily operational activities of all customer-facing support functions, ensuring service excellence, operational efficiency, and effective team performance.
Assist Internal Sales Manager with management and guidance of employees with regards to
performance, KPIS, staff management etc.
Supervise day-to-day customer service operations, including order and quotation processing, export coordination, case management, and front-desk/showroom functions.
Ensure service standards are consistently maintained, turnaround times are achieved, and operational
issues are identified, addressed, and resolved promptly to maintain customer satisfaction and business continuity.
Key Responsibilities:
Supervise daily order processing, quotations, and customer queries.
Supervise internal sales team operationally
Implement strategies to improve customer service, satisfaction, reduction in queries/concerns
Monitoring of case management queues and ensure timely resolution.
Oversee the coordination between Internal Sales and External Sales.
Ensure reception/front desk operations maintain professional standards
Track and manage turnaround times and service levels.
Ensure internal processes and SOPs are adhered to
Escalate performance concerns to the Internal sales manager
Ensure export compliance requirements are met and provide relevant support to the team
Monitor order accuracy and reduce operational errors.
Assist with implementation of system improvements and usage by the team.
Oversee and monitor demo bookings and scheduling.
Ensure showroom stock accuracy, readiness and cleanliness
Monitor trends in customer feedback and implementation of relevant action accordingly
Ensure communication with customers regarding delays or issues and relevant problem solving.
Prepare operational reports for the Internal Sales manager.
Highlight risks, delays, and performance gaps.
Close or request escalation of critical matters timeously.
Required Competencies & Skills
Customer Service Orientation: Exceptional skills in follow-up and feedback.
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