Inventory Supervisor Inventory Clerk x2 National Customer Manager

DHL

Job Purpose

To plan, co-ordinate, supervise and report upon the work activities of the inventory team, providing effective communication, leadership, motivation, training & development. 
Responsibility for maintaining and managing inventory integrity. Responsibility for managing and minimising DHL’s contractual stock loss liabilities.

Key areas of responsibility include:

 Ensure accurate control of inventory up to and beyond the KPI levels expected by the customer and DHL
Plan and manage all stock counts and audits of inventory
Manage and motivate inventory team – ensure adequate inventory team cover available across all operational shifts
Put in place procedures to monitor and minimise stock losses
Develop & maintain effective inventory process, incorporating warehouse management systems
Monitor all stock movements within warehouse and ensure report on issues 
Constant communication with operational team
Train team members to ensure that inventory control procedures are fully implemented
Implement procedures to maintain cycle counting and perpetual inventory
Understand DHL’s stock loss contractual liability and ensure any potential risk is effectively mitigated
Produce timely and accurate management information & reports as required
Manage and motivate inventory team – ensure adequate inventory team cover available across all operational shifts
Control of team budgeted hours and costs
Create and publish Standard Operating Procedures
Attend customer meetings as required
Contribute to site continuous improvement agenda
Submitting monthly inventory information accurately and timeously to meet deadlines
Management of damages and stock losses within warehouse
Control of all inventory related matters within parameters of location
Recruitment and handling of Industrial Relations in line with HR policy as well as scheduling of inventory team
To ensure stock that is damaged or due to expire is removed from the cages / orders
Conform and promote awareness to staff on ISO 9001, ISO 22716, ISO 13485 and regulatory requirements associated with the QMS.

Competencies & Skills.    

 Maintains effective relationships with customers
 Develops / Delivers high quality / innovative products, services or solutions
 Focuses on customer needs and gains their commitment
 Gains management / colleague support to meet customer needs
 Ensures strategies / plans are aligned and reflect others views
 Develops strategies / plans aligned to broader organizational strategy
Communicates strategy
 Establishes clear, challenging and achievable objectives
 Aligns resources and the organization within own area of responsibility to achieve objectives
 Regularly reviews and communicates progress against objectives and adjusts as needed
 Champions continuous improvement and innovation
 Inspires results and respect by empowerment, accountability recognition and rewards recognizing the contribution of others
Provides candid / regular feedback
Supports the development of others Inspires others to develop themselves
Conveys a clear sense of personal goals and values
Actively seeks feedback to improve performance
Develops new skills and modifies behaviors based on feedback
Takes personal responsibility for career and development

Skills/Experience

Experience of working within budgetary constraints
Fully computer literate (MS Office Advanced)
Excellent interpersonal, leadership, motivation and planning skills
Ability to co-ordinate all staff and assets in warehouse department 
Person should know what products are handled by the Company
Person should be able to enforce health and safety procedures and identify hazards
knowledge of clients requirements and customer needs
3-5 years experience of working in inventory environment
Knowledge of logistics market trends, opportunities and challenges
Commercial breadth, i.e. general management experience
Strategic tools/techniques approaches and strategy determination

Qualifications

 Matric / Grade 12
 Diploma in Inventory Management
 

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