Website Sun International
The Sun International brand has a proud legacy in the gaming, hospitality and entertainment sector. Its superior hotels and resorts portfolio makes it a recognized premium brand. The Sun International Group has a diverse portfolio of assets including world class five star hotels, modern and well loc… read moreated casinos, and some of the world’s premier resorts. Our destinations offer experiential luxury, enduring quality and incredible adventure, supported by an authentic dedication to personal service. Today, Sun International is one of Africa’s largest tourism, leisure and gaming groups and operates or has an interest in a total of 18 resorts, luxury hotels and casinos. Our entry into Latin America began in Chile in 2008 and has been a success story for the Group, giving us the track record and confidence to look for more opportunities that offer gaming opportunities in the region. Sun International’s Latin American portfolio (Monticello Grand Casino in Chile, the Ocean Club Casino in Panama and the Sun Nao Casino in Colombia) has now been merged with the casino and hotel portfolio of Chile-based leader in the gaming and entertainment industry, Dreams SA, making it the largest gaming company in Latin America with operations in Chile, Peru, Colombia and Panama. Our approach has been to differentiate our hotels, resorts and casinos in architecture, service, experience, location and the mix of entertainment and activities. Creating lasting memories for our guests and customers is a core part of our DNA. We’ve created some the world’s most iconic hotels from The Palace of The Lost City at Sun City to The Table Bay Hotel in Cape Town. The creative architecture of these properties and the blending of their designs with their local environment make each property unique. We are committed to the development of all our employees and we make sure that equal opportunities and economic empowerment form the backbone of our human resource practices. 6 Sandown Valley Crescent, Sandton Gauteng, South Africa
Job Purpose
Responsible for providing technical support to users including performing desktop software and hardware installation; troubleshooting problem areas (in person, or remotely) and providing end-user assistance where required and maintaining an adequate spare parts inventory of systems, subsystems and component parts used in repair work.
Key Performance Areas
Stabilise data centre environment.
Detect and respond to technical problems.
Identify opportunities for continuous improvements and respond to feedback from service statistics / information (CSIP).
Maintain the business unit computer services and equipment ensuring the configuration of the environment is in line with best practice.
Make recommendations on computer products or equipment to improve company productivity.
Store a spare parts inventory of systems, subsystems and component parts used in repair work.
User engagement
Respond to incidents logged by end-users that cannot be resolved telephonically
Provide desktop support by using diagnostics to facilitate prompt resolution where possible
Provide feedback to the service desk on resolution of incidents **
Coach end-users in the use of certain software
Desktop installations
Make preparations for the installation of software
Install or update required hardware and software
Update SOPS and communicate with regard to resources
Update repository of standards
Vendor engagement
Liaise with vendors with regards parts, repairs, services
Schedule logistics if required
Escalate issues identified if relevant
Attend Vendor management meetings if required
Complete orders for approval with regards work completed
Job Requirements
Education
2-Year Diploma in IT or equivalent NQF Level 6 in IT
MCSE, ITIL Foundation Certification is an advantage
Experience
Minimum of 2-year relevant IT industry experience
Meets all requirements for a Gaming license
Able to work shifts and weekends
May be required to work overtime in line with operational requirements
Skills and Knowledge
Technical acumen
Risk Management skills
Listening skills
Telephone skills
Understanding of Technology Operations
Infrastructure Knowledge
lient Computing
Gaming Product and Service Knowledge
Hospitality Product and Service Knowledge
Apply via company website ( https://www.suninternational.com/ ) or
aljobs.mcidirecthire.com
To apply for this job please visit aljobs.mcidirecthire.com.