Website BCE Foodservice Equipment
BCE Foodservice Equipment (Pty) is a leading supplier of kitchen utensils, industrial cookware and commercial kitchen appliances to the foodservice industry in Africa. BCE Foodservice Equipment was founded in 1987 and established a reputation for exceptional service and superior quality products…. read more BCE has built on its reputation as Southern Africa’s leading supplier of kitchen utensils, industrial cookware and commercial kitchen appliances by expanding into the African Continent and Indian Ocean Islands. We carry a range of more than 6,000 products, all of which are best of breed and sourced from reputable local and international suppliers. Our head office is based in Johannesburg with branches in both Cape Town, Durban as well as a full showroom and warehouse in Lagos, Nigeria. In our Johannesburg branch we have the largest showroom of its kind in Africa, where potential buyers are able to view our product range in its unpacked state, replicating our product range found in our comprehensive catalogue.
Job Description
A vacancy currently exists for the position of IT Support Technician.
Key duties and responsibilities include (but are not limited to):
Manage, prioritise, and resolve tickets logged on the IT helpdesk within agreed response times.
Provide first- and second-line end-user support across the Microsoft 365 environment, including Outlook, Teams, OneDrive, SharePoint, and the Office desktop suite (account-level support such as mailbox issues, licence assignments, sign-in problems, MFA resets, and shared mailbox/distribution group changes — excluding tenant-level or infrastructure administration).
Diagnose and resolve end-user software issues across Windows OS, Microsoft 365 applications, ERP, and other business applications.
Diagnose and resolve hardware issues on desktops, laptops, printers, mobile devices (iOS and Android), mobile scanners, and peripheral network equipment at the user level.
Provide end-user support on SAP Business One, escalating application-level issues to the relevant specialists where required.
Liaise with software vendors and external service providers to log, follow up on, and drive faults through to resolution on behalf of the business.
Perform routine preventative maintenance on PCs, printers, and other end-user equipment.
Manage printer consumables stock, obtain quotes, and place orders to ensure continuous availability.
Administer user accounts and access at the end-user support level in Active Directory and Microsoft 365/ Entra ID, including locking and unlocking accounts, password resets, group membership changes, and licence assignment.
Work closely with HR to execute the Joiner / Mover / Leaver (JML) process, ensuring timely onboarding, role changes, and offboarding of users.
Be available for after-hours remote support when business needs require it.
Escalate issues that fall outside the scope of end-user support, or that cannot be resolved within reasonable timeframes, to the IT Manager
Education, Experience and Key Competencies
Grade 12
Relevant IT qualification (e.g. A+, N+, MCSE/MCP, or a recognised IT diploma)
2–3 years’ experience in an IT support, helpdesk, or desktop support role.
Demonstrable experience supporting end users in a Microsoft 365 environment.
Exposure to supporting business applications such as an ERP system (SAP Business One experience is advantageous).
Solid working knowledge of Windows 10 / 11 and the Microsoft 365 application suite (Outlook, Teams, OneDrive, SharePoint, Word, Excel).
Practical understanding of Active Directory and Microsoft 365 / Entra ID at the user administration level (account management, group membership, licence assignment, password and MFA resets).
Ability to diagnose and resolve hardware faults on desktops, laptops, printers, mobile devices (iOS and Android), and mobile scanners.
Basic understanding of networking concepts (IP addressing, Wi-Fi, LAN connectivity, printer and device connorietned ectivity) sufficient to troubleshoot end-user issues.
Methodical, patient, and detail-approach to troubleshooting.
Comfortable logging and managing faults with external service providers and software vendors.
Strong customer service orientation with clear, professional communication.
Able to prioritise and manage multiple tickets without losing track of follow-ups.
Willing to be available for after-hours remote support when required.
Team player
Apply via company website ( N / A ) or
bcecoza.simplify.hr
To apply for this job please visit bcecoza.simplify.hr.