Hire Resolve
Job Description
A leading consulting engineering firm is looking for a IT Technician to join their team in Cape Town, WC.
The IT Technician will manage and support our IT infrastructure, including servers, networks, end-user systems, and business-critical applications. The successful candidate will play a key role in ensuring system reliability, data security, network performance, and user support while contributing to technology projects that support business objectives.
Responsibilities:
Provide first-line and high-level support for desktop hardware, software, and peripherals.
Maintain a comprehensive data backup system and ensure effective data loss control.
Manage and support Microsoft Active Directory for user and computer accounts.
Assist with LAN and Wi-Fi network support to minimise downtime.
Perform desktop and laptop imaging, software installations, and patch management.
Ensure all systems are protected against viruses and that antivirus definitions are up to date.
Support end-user applications including Microsoft Office Suite and AutoCAD (basic level).
Maintain accurate hardware and software inventory records.
Respond to IT support tickets in a timely and professional manner.
Assist with email client support (Exchange environment).
Keep abreast of technology changes and propose improvements to the IT Manager.
Ensure systematic storage and retrieval of data, including archived work.
Requirements:
National Diploma / NQF Level 5–6 in IT, Information Systems, or Computer Networking
Microsoft Certified: Modern Desktop Administrator Associate
IT focused Technical Certificate (e.g., A+, N+, MCP, A+, N+) with demonstrable practical experience
2 – 3 years’ experience in a role as Desktop Support Specialist or IT Support Specialist
Technical Knowledge:
Microsoft Windows Server (2008/2012/2016) – basic administration
Microsoft Active Directory – user and group management
Microsoft Office Suite support (Word, Excel, Outlook)
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